References to Mumsnet data in papers about debt and social media. MNHQ, did you and MSE (Money Saving Expert) give permission for these researchers and topi, please?
Concerning these informal services, several studies have used qualitative investigations to uncover the discourses that form the basis of debt forums. For example, Stanley et al. (2015) draw on qualitative thematic analyses to examine discussions on three online forums, revealing that people turn to anecdotal information to understand debt-related issues (see also Montgomerie et al., 2015, who explore how groups use digital platforms to educate people about debt and coordinate action related to indebtedness). Focusing on selections of data from MSE, Consumer Action Group, and Mumsnet forums, they identify two main themes, including the idea of troubleshooting (or debtors’ responses to debt and money management queries) and journeying (or how posters navigate the challenge of living with indebtedness and their pursuit of a ‘debt free’ reality).
I'm posting accessible pdfs of the papers rather than links to the journals.
Stanley, L.M. orcid.org/0000-0003-3882-8682, Deville, J. and Montgomerie, J. (2016) Digital Debt Management The Everyday Life of Austerity. New Formations: A Journal of Culture, Theory, Politics, 87. pp. 64-82. ISSN 0950-2378
Rather than analyse a subforum of Mumsnet, we instead sampled a single, long thread. ‘The Debt Thread’ is a place ‘for those who feel they are drowning and want a way out’, to quote the thread title. It is used by many posters in a way not dissimilar from a (debt) diary, with posters regularly sharing news of the latest methods they have found for ‘cutting back’ – for example, by collecting and using coupons in a newspaper, or forgoing an activity now considered too luxurious.
https://doi.org/10.3898/NEWF.87.4.2016https://eprints.whiterose.ac.uk/99917/4/DigitalDebtManagement_2016.pdf
Montgomerie, J., Deville, J., Packman, C. et al. (1 more author) (2015) Digital Technologies of Debt Resilience: Final Report (2014b). Working Papers of the Communities & Culture Network+, 5. ISSN 2052-7268 )
Mumsnet: This debt forum lies at the other end of the spectrum. The value-added for users is not necessarily tacit and technical knowledge of the finance industry, but centred more upon strategies for thrift and emotional support. A particular characteristic of the forum is that a small amount of users provide a large amount of the content.
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For Mumsnet, in lieu of different sub-forums we sampled the latest Debt thread that contained 850 individual posts, and a total of around 65,000 words. The resulting data was coded in line with the research questions and aims of the project using NVivo ‒ a qualitative analysis research tool. We took a grounded theory approach to data analysis. We started by capturing the sample as PDFs via NCapture for NVivo ensuring that emoticons were retained this is important as members use these as an important way of expressing relief, frustration, anger, fear and sarcasm. Once the data corpus had been constructed, the entirety was read through in order to build some provisional themes.
https://eprints.whiterose.ac.uk/114790/1/Digital-Technologies-of-Debt-Resilience_Final-Report.pdf