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See all MNHQ comments on this thread

Original poster

Change in format of response to report emails

79 replies

Hobnobswantshernameback · 06/06/2022 20:23

i reported a thread earlier
I thought the email back looked weird and when I looked at it properly I realised that on the link to the post I reported was a direct link to the email address of the poster that I had reported.
out of curiosity I googled the name
it led me to a person that was instantly identifiable
now I won't be doing anything with that information but MNHQ when did the email format change and how widely are peoples details being accessed?
surely this is a significant issue which I only spotted today due to the email back looking weird

OP posts:
DentonsFringeArnottsWaistcoat · 07/06/2022 19:05

JustineMumsnet · 07/06/2022 11:38

No it wasn't an intentional error

Show quote history

Not intentional? That’s almost worse. An individual shouldn’t be able to Eff something up this important without an effective process in place to stop that happening. If you’re saying there’s more than one person involved in the process, and neither/any of them know the process they should be following, then frankly your tech people are not fit for purpose.

CannaeSay · 07/06/2022 22:25

JustineMumsnet · 07/06/2022 10:22

An update on this:

We emailed the affected users overnight offering to delete their posts, a retrospective name change or to change their email address. There are around 20 users affected.

The problem was caused by human error our end - our proper processes weren't followed. It started at 12.45pm yesterday and was fixed as soon as we were alerted (around 7pm).

It applied only to the emails/usernames of users who had posts reported (not to those doing the reporting). (Their details were included at the bottom of replies to the person who reported the post)

We know how the error occurred - we obviously have checks and balances in place to stop this kind of thing happening and in two very clear ways the proper procedures weren't followed in this instance.

We'll be reporting ourselves to the ICO today.

Obviously this is deeply disappointing and I understand that people are unnerved. I can assure you we are taking it very seriously internally to learn from it and make sure nothing like this can happen again.

I'm really sorry this has happened and apologise wholeheartedly to all those who've suffered undue concern as a result.

Show quote history

Sorry, I’m confused by the timeline in this post.

Is MNHQ saying that this human error, whereby the correct procedures weren’t followed, only occurred on Sunday 5th June?

That’s not correct. It happened on Saturday too.

kittensinthekitchen · 07/06/2022 22:41

@CannaeSay

That post said it happened on Monday 6th June.

That’s not correct. It happened on Saturday too.

Oh?

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