Hello Mumsnet: question for you

[areallthenamesusedup]

Hello.
I volunteer for Citizens Advice from time to time. It always puzzles me that you put on Mumsnet a banner that says that Citizens Advice give free legal advice. They don't. Indeed, we get loads of people phoning us expecting we have free solicitors on tap. We do give accurate advice, we give advice that is legally compliant. Anyway, I just wondered if you have ever run past your banner with Citizens Advice. If they are happy with it then I will butt out. Been meaning to mention it for ages. Keep up
the good work :)

I've wondered this too!!

This is a discussion forum - by posting on it you’ll reach Mumsnet users. It sounds like someone should be contacting Mumsnet directly.

But I don’t think you’re the right person to do that, sorry. I suggest you talk to your own marketing and advertising department - I highly doubt MN have just made up a random banner to advertise any organisation,

Any idea how I can message someone in MN admin?

I am pretty confident CA do not want a banner saying "Citizens Advice gives free legal advice"......we are all trained very firmly to say they don't and they can't.

It’s not your job to message MN.

I work for a charity and anything to do with public message and branding is handled by specific departments. You really need to find the right internal person for that.

Thanks for your input.
Any idea how I contact MN Towers?

Hi OP

Many thanks for raising this - we will pass it over to the relevant team so that someone can take a look.

Thanks LilyMumsnet

I am not trying to cause trouble, honestly! :)

Just thought it would be quicker to approach you guys than the labyrinth that is Citizens Advice Head Office.

If they are happy, obviously I will butt out.

Thanks for responding so promptly.

I think the Citizens Advice service used to say ' free legal advice' because so much of the advice given derives from legislation and case law. I think they have moved away from the phrase ' legal advice' because of the confusion that the OP has identified.

It's also worth knowing that the Service is made up of about 270 individual local charities, which are joined to the National Association which sets and monitors quality standards and gathers in anonymised information from all the members to try to influence public policy based on evidence.

Each local Citizens Advice is individually funded, in a range of different ways. Some are better resourced than others.

Thank you to anyone who volunteers or works for the Service, you are so appreciated.