Last Tuesday I reported a thread I believed was not genuine. I got the following message back:
"We've had a dig behind the scenes, and can't find anything to suggest that the OP is a troll. That's not to say we can guarantee she's genuine either, but for the moment we'd say take it on face value.
If the story is true, I'm sure the OP will appreciate your advice and support, but as always, we'd say not to give more of yourself emotionally than you can afford to."
To me, the message implies that the thread was probably true and made me feel really really bad about not believing it. It also reads to me like it is encouraging me to post on the thread to support the OP. I didn't as I didn't have anything helpful to say, but it made me want to be able to say something to help.
I Have been feeling bad about reporting it, but now it turns out that the poster was (probably?) a troll. I therefore think that return messages should be more neutral in their response. Along the lines of "thank you for reporting, we can't find anything wrong but will keep an eye on it." And leave it at that.