Mobile site strife? Come and post here

[KateSMumsnet]

Hullo everyone,

There are several threads about the mobile site being a bit wonky (technical term that), so we thought we'd start a thread to keep everyone's comments in one place, so we can see what's what.

It seems from the other threads, a few people were having problems with Galaxy S4 - is anyone else?

Please do post saying what you're using (eg iphone 5, safari, ios 7), and we'll try and make things run a bit more smoothly.

[SingSongSlummy]

Is anyone from MNHQ answering the questions about why the mobile site has stopped being functional? I'm an Android user and it's not been working properly since the weekend. The buttons have all disappeared, the sizing on the screen is all wrong, highlighting has vanished and it's really annoying.

[Lovecat]

I got a new phone today (galaxy s5) and having downloaded the android app and signed in, all I get if i click through from any of the main page icons is a blank screen with a ribbon ad at the bottom of the page. Can get on via the Internet but I prefer to use the app when on my phone.

Is this a known problem,MN?

[nbee84]

Samsung S5 - The last few days I keep getting 'Tab has crashed' and a reload button. It's becoming more frequent to the point where I can't read a whole post before it happens.

Is this something that I need to correct on my phone? If so, can anyone give me pointers on what to do. TIA

[LittleBearPad]

Why have the ADs moved back to being permanently at the top of the screen?

There were loads of complaints about this before. It was much better when they were hidden within the thread. You could scroll past them!

[Imscarlet]

On an iPhone 6, iOS 8. I find the site is fine if I'm holding the phone upright, but if I turn it to the side the active, watching etc buttons on the bottom don't work.

Also, the search function is pretty bad. I'm better off going to google, putting in the term and then mumsnet, but I think the search function has never been great.

[LoveMyBoots]

I'm getting annoyed at the adverts permanently at the top of the screen too. I get them occasionally in amongst the posts on a thread too.

I don't mind them in the thread, but I do really hate them at the top of the screen.

(Iphone 5, mobile site, safari)

[ophiotaurus]

Are MNHQ ever going to come back to us re the ads at the top?

[ophiotaurus]

I don't undertsand why they bothered starting this thread if nobody is going to come back and reply.

[AgentProvocateur]

I keep getting this red flashing envelope at the top of my screen. It's really annoying - either this one, or another "you have one new message" flashing one. They're nothing to do with MN PMs.

[LineRunner]

Seems a bit pointless.

[RowanMumsnet]

Sorry all - SNAFU at our end about who was looking after this one.

Right: on the ads - we absolutely take on board that some of you hate the ads as they currently are, but our data for all mobile visits shows that neither of the ad placements we've tested so far has had a measurable effect on the numbers of people using the app or on the length of the average session.

That said, obviously it's not our aim to annoy. We are looking at testing a third option (in which the ads fade out after a certain period of time) but it's going to take some tech development work, so for now the ads are likely to stay where they are.

Will go through and try to come back with useful responses to other glitches soon.

Thanks
MNHQ

[RowanMumsnet]

@AgentProvocateur

I keep getting this red flashing envelope at the top of my screen. It's really annoying - either this one, or another "you have one new message" flashing one. They're nothing to do with MN PMs.

Agent, that does look like an MN PM notification to us - are you sure you don't have a new one?

[RowanMumsnet]

@Lovecat

I got a new phone today (galaxy s5) and having downloaded the android app and signed in, all I get if i click through from any of the main page icons is a blank screen with a ribbon ad at the bottom of the page. Can get on via the Internet but I prefer to use the app when on my phone.

Is this a known problem,MN?

Sorry Lovecat - the app is increasingly creaky. We're close to testing the beta version of the brand new app now - if you could bear to use the mobile site for now it might be easier on your blood pressure.

[RowanMumsnet]

@Madamecastafiore

Am on iPhone 5s and other than titles loading but not threads I often get a cannot connect box come up.

Only recently links are not showing either. It's got to the stage where I think everyone else is seeing lovely things except me!!

Mind you both the above happens on my iPad too.

I'm using the mobile site.

Hi Mme - this sounds like a connectivity/poor connection problem at your end. Have you checked your broadband performance? Might be a good place to start.

[LineRunner]

What about the flashing?

[LineRunner]

Sorry that sounded terribly terse

[JassyRadlett]

Agent, that does look like an MN PM notification to us - are you sure you don't have a new one?

Rowan, it isn't - it's a banner ad that's designed to fool people into thinking they have a PM or similar as it looks like other sites' interfaces.

Really irritating and dishonest advertising, getting clickthroughs by pretending they're something else and then being hard to navigate back from.

[LittleBearPad]

Right: on the ads - we absolutely take on board that some of you hate the ads as they currently are, but our data for all mobile visits shows that neither of the ad placements we've tested so far has had a measurable effect on the numbers of people using the app or on the length of the average session.

But Rowab what choice do we have. Using the desktop site on an iPhone/other mobile isn't really an option. Why were they changed back to the top of the screen. Inserting them in the thread at least meant you could scroll past them without them being permanently annoying.

[RowanMumsnet]

@LineRunner

Sorry that sounded terribly terse

I've done very little flashing recently, honest guv

[RowanMumsnet]

@JassyRadlett

Agent, that does look like an MN PM notification to us - are you sure you don't have a new one?

Rowan, it isn't - it's a banner ad that's designed to fool people into thinking they have a PM or similar as it looks like other sites' interfaces.

Really irritating and dishonest advertising, getting clickthroughs by pretending they're something else and then being hard to navigate back from.

Ah right, apologies. If anyone can get a company name or the URL that the ad directs you to, it will be a lot easier for us to find it and block it.

[RowanMumsnet]

@LittleBearPad

Right: on the ads - we absolutely take on board that some of you hate the ads as they currently are, but our data for all mobile visits shows that neither of the ad placements we've tested so far has had a measurable effect on the numbers of people using the app or on the length of the average session.

But Rowab what choice do we have. Using the desktop site on an iPhone/other mobile isn't really an option. Why were they changed back to the top of the screen. Inserting them in the thread at least meant you could scroll past them without them being permanently annoying.

We're testing at the mo - putting the ads in a variety of positions to see which ones the users hate least... we're still in the process and we'll be testing out a new position, but as said below we need to do some tech dev work first.

In terms of choice - see your point - we will be doing beta testing on the NEW APP soon though