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Original poster

Can we please have a ruling on how unsupportive of other parents it is permissible to be

10 replies

twittymummyofnone · 01/06/2014 00:59

within site rules, particularly, but not only, in reference to this thread;

www.mumsnet.com/Talk/am_i_being_unreasonable/2094153-To-think-that-a-lot-of-the-time-having-someone-in-the-family-with-a-disability-does-mean-being-long-term-poor

Have NCed obviously, but MNHQ can obviously see who I am and maybe we can get this cleared up one way or the other.

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MNHQ

AmyMumsnet · 01/06/2014 15:20

Hi all,

Thanks for flagging this issue. We've had a good read of both this thread and the original thread now.

It's not always easy to draw the line between a dissenting opinion and one that is put forward simply to get a rise out of people. However, even if someone does genuinely take a different viewpoint, we will delete it if we think it shows a lack of sensitivity towards the issues some posters have to deal with.

We have now gone back on the thread and deleted posts which we felt were beyond the pale in terms of being fairly insensitive.

Obviously we can't get it right 100% of the time but we are listening to you and we do try to act on your concerns as quickly as we can whilst still trying to leave space for debate. It's a walk in the park eh?!

MNHQ

AmyMumsnet · 01/06/2014 16:36

@FidelineandFumblin

I imagine Amy is holding the fort singlehanded today link. Sunday was never going to be the day for the whole in-depth investigation and verdict (i hope) Smile

You imagine correctly. We tend to run a skeleton staff on weekends but rest assured if there is a bigger issue at hand it will be dealt with on Monday morning in the fullness of time.

As many of you know we don't tend to discuss our dealings with other posters but we hope you don't take silence as a sign of inaction. As always, report anything you think we need to see - although if you could limit it to one report per offending thread that would really help keep down my gin consumption .

MNHQ

DawnMumsnet · 01/06/2014 22:31

Evening all,

Just so you know, we're still here, and still listening.

As AmyMumsnet said upthread, we'll be looking into this properly once we're all back at our stations.

Please bear with us.

MNHQ

DawnMumsnet · 01/06/2014 22:54

You're welcome, Fideline Smile

MNHQ

AmyMumsnet · 02/06/2014 17:11

Hi everyone,

We're sorry if it appears that we are wilfully ignoring an issue, but we can assure you we aren't. If something isn't reported to us we just don't see it most of the time.

This is a good case in point - since this thread has been started there hasn't been a significant amount of reports about any particular poster's posting history or tone on any other thread. If something isn't being reported then we don't tend to look in to it, which is why we asked you to report any comments you felt we needed to see.

General chat about policies and procedures is always welcome, but sustained posting about a specific poster could be seen as a prolonged personal attack. We know that tensions are running a bit high but we'd appreciate it if you could use the report function if you want to draw our attention to a specific poster, rather than discussing them on the thread.

In cases like this where it isn't clear cut it can take a while to build up a picture of a situation. That's why we ask you to report - we read each one and they help us to build a picture of what's going on. From that we can take action.

If someone is reported to us repeatedly for putting down others for their parenting abilities we will zap it - and take action as necessary.

Remember, we love reports - the more the merrier!

MNHQ

AmyMumsnet · 02/06/2014 18:06

Hi all,

We're not trying to get out of anything - honest guv.

Sorry for any confusion in the earlier post. What we're asking you to do is please report any future posts which you think we need to see, and get in touch if there are any ongoing issues that you think we need to be made aware of.

In the meantime we're having a look back to see if there are any issues that need dealing with.

We are always listening (in a non-Big Brother way) but we can't really have an entire thread picking apart a single poster. We know you're frustrated but we hope you see where we're coming from on that one.

MNHQ

RowanMumsnet · 02/06/2014 21:47

Hello

Just wanted to clarify a couple of things here.

First off: we've had a look and before this weekend's happenings, we had had - in total - between five and ten reports about HMOO's posts over her entire four years on MN. That's really not a lot given how long she's been posting and how much she has posted, so we really weren't aware that there was an issue here. Of course, now we are aware we are going to have a concerted look, but there's a lot of digging to do, and to be fair to everyone involved we want to do it thoroughly.

That's why we'd appreciate it if you could hold off on discussing individual posters for now.

Second, we've been visited on here by a particularly persistent troll whose sole aim in life is to stir up sentiment against MNHQ . (Someone who does not have any ongoing posting history on MNSN, under any of her many many personas.) We've banned her (again) now.

For everyone else we really would be grateful if you could rein in the personal stuff and we will promise to have a close look at what's going on.

MNHQ

RowanMumsnet · 02/06/2014 22:06

@dawndonnaagain

Thank you Rowan. Sounds reasonable to me. I do suspect that people don't bother to report some posts, often assuming that it's already been done, and I suspect, sometimes being so 'gobsmacked' that they assume hq have seen it. I don't know, just a thought. Anyway, thank you to hq for the continuous reporting back. In defence of everybody here, I do think we have what could be considered to be reasonable cause. Anyway, thank you. Now, pass that gin bottle! Grin

Yes, it's probably true that people don't report and we do understand why.

Just wanted to correct the impression that we had been dealing with an avalanche of reports about this poster over a number of years - we really haven't.

Anyway, thanks for your forbearance and we will try to do the necessary digging as quickly as possible.

MNHQ

RowanMumsnet · 02/06/2014 22:17

Sorry, didn't mean to imply that only MNSN posters had a valid viewpoint here - just that one of the people on here making digs about MNHQ's ongoing attitude to that particular group of posters was really only here to cause trouble.

Other people have expressed similar viewpoints here and are totally on the level and not-trolls. And as ever when this comes up, we're truly sorry if we've fallen down on the job - but in this case, the general lack of reports did mean that we honestly didn't recognise this as a recurring problem.

MNHQ

RowanMumsnet · 02/06/2014 22:31

Yes it made sense Grin

Posters are v welcome to report any post (whether they think it directly breaks Guidelines or not) and say 'please look at this poster overall - I know this particular post may not seem that bad, but you'll see she does xxxx and yyyyy all the time and it's starting to drive people nuts'

Even if we don't take decisive action straight away, a report like this will lead to a certain marking of cards - and several reports like that will definitely make us sit up.

All that said, sometimes we do take a look and genuinely think that someone is just consistently posting unpopular opinions. So long as we don't think they're being deliberately inflammatory, and so long as they're engaging and being reasonably constructive in the main, we tend to leave those ones be.

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