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See all MNHQ comments on this thread

Due to a security breach we are resetting all passwords across Mumsnet

729 replies

RebeccaMumsnet · 12/04/2014 17:32

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please [email protected] for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.

Thanks,

Justine & the MNHQ team

OP posts:
EverythingIsAwesome · 12/04/2014 19:05

Exactly, so that link to check sites is very inaccurate.

NinetyNinePercentTroll · 12/04/2014 19:06

I just changed mine too, fgs

HarveySchlumpfenburger · 12/04/2014 19:09

I thought the same. A couple of sites that I've seen elsewhere as not being vulnerable I checked and it has safe or unsure on.

I think the best bet is to change everything important regardless and keep an eye on it. Then what you like with the rest.

SweetPeaPods · 12/04/2014 19:10

When you log in with app (on iPad or iPhone) there is no mention of having to change password. Might be useful to have a note about having to reset password on the app when you log in. It was only when I went to main site that I saw the mention of having to follow the link etc.

mamicar · 12/04/2014 19:14

Phew!all done. That was a hairy few minutes! who knew I had two accounts Grin

IHaveAFifthSense · 12/04/2014 19:15

I was logged out and my password was reset last night. Was that something to do with the security breach? I have since changed my password myself, so will I need to do it again?

sittingatmydeskagain · 12/04/2014 19:15

I was trying to access MN via the android mobile app, and it was just telling me my log in details were wrong. I've had to turn my ancient computer on to find out what was happening! I bet you've got a lot of panicky app users right now.

Faverolles · 12/04/2014 19:16

I still haven't had an email.
I've checked in spam, and sent another reset request, but still nothing :(

Nellvarnish · 12/04/2014 19:18

Done and dusted, let's hope I can remember it.

Thanks MN - you will need buckets of gin tonight!

Maryz · 12/04/2014 19:18

This reply has been deleted

Message withdrawn at poster's request.

MarshaBrady · 12/04/2014 19:19

I can't see an email. Not sure whether to do that link.

rembrandtsrockchick · 12/04/2014 19:20

I have just had to change not only my password but actually open a new account as MN would not accept my change details...kept telling me my password did not match the one on my account. As I had changed the password earlier in the day maybe this caused the problem. I'm a bit annoyed as I feel that I have now lost my mumsnet identity.

I really liked my old name too.

sadaboutthis · 12/04/2014 19:22

Had a lot of trouble changing mine. Took several attempts and several new passwords.

bantamgirl · 12/04/2014 19:24

It wouldn't let me log in with my new password.

So I clicked the log in with facebook thing and it has brought me up with this username which is a really old one I don't know the password for!

Imnotmadeofeyes · 12/04/2014 19:26

rembrandt, HQ will still have your email to identify you, perhaps try to get it sorted after the first rush has died down.

StolenStollen · 12/04/2014 19:27

Nothing in spam. I've changed my email because I can't remember my password to the one I signed up with. Still no email.

Fairy1303 · 12/04/2014 19:29

I can't do mine as signed up with my work email and they are cracking down on security too so we can't access it at home now!! Can I do it on Tuesday when at work?! Or is there a time limit?! I can't usually go more than 3 minutes without Mumsnet let alone 3 days!!!!

HoneyDragon · 12/04/2014 19:29

Blimey that reds scary

lilyloo · 12/04/2014 19:29

Have changed my password , got logged out and then Couldn't get back in . Randomly let me back in after a few tries :/

RandallFloyd · 12/04/2014 19:30

You're right there MZ. Could have been a lot worse.

bantamgirl · 12/04/2014 19:32

And it won't let me log in from the app with my normal user name and password either.

BertieBotts · 12/04/2014 19:34

Ineed I don't know if you will see this now (maybe someone from HQ can PM/email to check?) but you won't be able to change password through the profile page as all old passwords have been deleted.

You need to use the link that MN put in the OP of this post.

I've done mine, security is stepped up! My old password would be too short under the new rules.

RowanMumsnet · 12/04/2014 19:35

Sorry all - obvs there are thousands of people changing passwords right now so there's a big load on the system. Plus (human error and all that) it may be that the password you set on the reset page isn't exactly the same as what you're trying to log in with.

So it may be you have to do the reset process more than once - not ideal we know but it's worth a try.

App users - unfortunately we're limited in what we can do on the app, particularly over a weekend - it's one reason we're making our own new one. App users will hopefully see the sticky - if not they will (so long as they haven't opted out of all email) be getting our mass email at some point later on today.

Northernlurker · 12/04/2014 19:36

I've used the link and changed my password ok.

StolenStollen · 12/04/2014 19:38

HQ, I've emailed you on [email protected] email.

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