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See all MNHQ comments on this thread

Due to a security breach we are resetting all passwords across Mumsnet

729 replies

RebeccaMumsnet · 12/04/2014 17:32

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please [email protected] for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.

Thanks,

Justine & the MNHQ team

OP posts:
BananaBeforeBed · 12/04/2014 23:49

Password reset won't work for me, either using my password up until last week, or the new one I chose last night.

tiggytape · 12/04/2014 23:52

This reply has been deleted

Message withdrawn at poster's request.

usualsuspectt · 12/04/2014 23:52

This reply has been deleted

Message withdrawn at poster's request.

usualsuspectt · 12/04/2014 23:56

This reply has been deleted

Message withdrawn at poster's request.

cafecito · 12/04/2014 23:57

friedbrain is a wonderful name!

LadyStark · 12/04/2014 23:58

I don't think it has to be kept literally next to your machine, it's just a statistical response to security I suppose, regarding likelihood of someone breaking in and the motivations of doing that vs hacking.

I completely hadn't thought about teenagers though - don't have one yet and can see that may pose a risk!

HarveySchlumpfenburger · 12/04/2014 23:58

tiggy if you click on the link in the OP it will guide you through changing your password. That will involve sending you an e-mail which you need to click the link in.

There is a separate mass e-mail explaining what's going on just in case people haven't seen this thread. You don't need to wait for that.

Rowan, it's not hugely important as I've already changed my password but I haven't had the e-mail explaining what's going on. I don't need it but if I haven't had it then others might not have either.

usualsuspectt · 12/04/2014 23:59

This reply has been deleted

Message withdrawn at poster's request.

BitchyVstheUFOs · 13/04/2014 00:51

Do we have any update on the lack of emails being sent out with the link for resetting? It is rather annoying that the one requested around 9:30pm has not arrived.

BitchyVstheUFOs · 13/04/2014 00:51

Do we have any update on the lack of emails being sent out with the link for resetting? It is rather annoying that the one requested around 9:30pm has not arrived.

MillyMollyMully · 13/04/2014 01:04

Just want to say thanks to MNHQ for doing the "all hands to the pump" thing. Thanks Most impressive.

Ohwhatfuckeryisthis · 13/04/2014 01:16

I forgot my password. Wail!

TheFutureMrsB · 13/04/2014 02:03

I've had to sign in through Facebook, not getting the password reset email either.

Will wait for it to come through and remember not to request again.

TanteRose · 13/04/2014 02:11

I clicked the link in Rebecca's OP and it all went very smoothly. Didn't need to input my old password, just email and then new password.

PirateJones · 13/04/2014 02:15

test test 123

ettiketti · 13/04/2014 05:51

I can't log into the app although ive clearly logged into here...

ChristopherRobin · 13/04/2014 06:14

I've not been sent the email either. I've requested it twice now.

SetPhasersTaeMalkie · 13/04/2014 07:07

Have you tried clicking the link in the OP? I didn't get an email, just clicked the link and then received the email.

giraffesCantBoogie · 13/04/2014 07:32

Yay it worked, done it!

Rebecca I dreamed about you last night...hmm!

BiscuitCrumb · 13/04/2014 07:43

It's worked for me this morning. But I do need to sort my digital life out I think. Oh dear.

cozietoesie · 13/04/2014 07:54

You dreamed about a MN staffer, giraffes ? Oh My.

BananaBeforeBed · 13/04/2014 08:06

Ou can ignore me, I got it to work.

Thanks

hedgehogy · 13/04/2014 08:09

I can't change mine. It's asking for my current password but saying it's not the one on my account - and it definitely is. I've tried changing the password without entering my current password but it says it needs my current password too Sad I'm still logged in on my ipad.

hedgehogy · 13/04/2014 08:13

It's ok - it worked following the link; I was trying I do it from 'my account'.

poorbuthappy · 13/04/2014 08:13

I've just logged in via FB.
My email requested at about 6.30 came through at 4.45 this morning and was valid for 30 mins.
Ummmm right!
Can I just change my password log out and log back in?