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Original poster

Email address passed on to competition partners

5 replies

MrsArthurWellesley · 22/01/2014 20:02

Bit disappointed that my email address has been passed on to a competition partner after entering a competition at Christmas. Not sure that was made terribly clear on entering.

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MNHQ

RebeccaMumsnet · 22/01/2014 20:10

Hi MrsArthur,

Thanks for raising this. It shouldn't have been unless you were specifically told at the time of entering. let us know which comp and we will take a look for you.

MNHQ

KateSMumsnet · 30/01/2014 09:05

Hi again MrsArthurWellesley - we're just going to drop you a mail about this as we just one as we want to double check a few things, and you probably don't want to be posting your email address up here for all and sundry to see Smile

MNHQ

RowanMumsnet · 06/03/2014 16:10

So sorry it's taken us an age to come back to you on this one.

We've had a good dig and the horrible truth is that this was completely an MNHQ human error thing. We were keeping two lists (a list of the email addresses of competition entrants; and a list of email addresses of people who'd agreed to have their details passed on to Vinnie and D), and we gave Vinnie and D the wrong list.

We're extremely sorry Blush We've had a thorough look at our procedures now and we're confident that this won't happen again (not that that is much consolation if yours was one of the email addresses handed over in error).

Vinnie and D are aware of what's happened; they can't scrub the erroneous email addresses from their list at one stroke, but they will of course unsubscribe anyone who gets in touch and asks to be taken off.

We're extremely sorry about this and promise to do everything we can to ensure it won't happen again.

MNHQ

RowanMumsnet · 06/03/2014 16:49

Thanks very much Juan for being so understanding

MNHQ

RowanMumsnet · 06/03/2014 16:57

@HoratiaDrelincourt

Ouch. Data Protection on the next training day agenda then?
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