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Come and talk to MNHQ: live webchat about moderation and stuff with Justine and HelenMN, Thursday 4 October, 1pm-2pm

104 replies

HelenMumsnet · 03/10/2012 18:27

Hello. We hope you all already feel you can talk to us at MNHQ anytime - either by starting a thread in Site Stuff or by mailing us or reporting a post.

But we also thought it might be useful/interesting to have a live discussion about how how about we do things re moderation etc...

So, we're hosting our very own MNHQ live webchat!

Please do join us at 1pm on Thursday to ask (more or less) anything you want. And, if you can't make then, do feel free to post a nice question here in advance.

HelenMumsnet · 04/10/2012 13:41

@SmokyClav

justine- how many posts are reported (say on a weekly asis)

When you're posting (as a poster under a nc) have you ever had your posts reported??

We get about 200 mails a day - both Reports and general enquiries/whinges/moans/accusations of being airheaded breeders.

HelenMumsnet · 04/10/2012 13:43

@StripyShoes

I'd love to be a tsarina. How do you apply?

We'll get EmmaMumsnet to PM you, StripyShoes

JustineMumsnet · 04/10/2012 13:45

@OatyBeatie

When Cameron came into office he spoke about replacing the term "third sector" with the alternative term "civil society". "Third sector" refers only to not-for-profit organisations and "civil society" refers to all non-state organisations, both commercial and non-commercial. Cameron's verbal preference seemed to be all about creating a big moral distinction between state (bad) and non-state (good) in place of the big moral distinction between services that are offered for profit and those that are offered by not-for-profit organisations.

That has helped to generate a climate where commercial organisations can be invited to run all sorts of services that were formerly in the not-for-profit arena, and even a climate where commercial organisations are invited into the heart of the process of state regulation of commercial activity: the regulation of the junk food industry and of alcohol sale, for example.

In that climate, what is the impact of a commercial organisation like Mumsnet taking on a campaigning role of the sort associated with the not-for-profit sector? As a limited company, without any of the special features that charities, social enterprises and community interest companies have, how can it ensure that its campaigning activities have the right kind of independence from its profit-seeking requirement? Clearly there is good will at MN, but is that enough?

Taking the example of the Let Girls be Girls campaign, that helped to push the government towards a new inquiry into sexualising commercial pressures on children, but it seems also to have functioned as a lossleader that must have helped to draw huge interest in MN from potential advertisers (certainly advertising on MN seems to have grown massively in the post-election period following all the political attention on MN and its consequent high-profile campaigning). And quite damagingly, the inquiry concluded that the emphasis in relation to commercial sexualising pressures should be on commercial self-regulation: I can't help thinking that a retailers' campaign spearheaded by an advertising industry company (Mumsnet) functions quite nicely as a device for retailers to brush off state regulation by saying "leave it to us."

And the whole "Family Friendly" programme seems to blur campaigning and profit-seeking activities: an MN family friendly award seems to act as part of a company's decision to have advertising on MN, and I think the family-safe broadband initiative has gained MN free promotion when the internet is accessed via McDonalds wifi?

Is there something potentially quite dangerous, in this climate where the commercial sector is already encroaching so heavily on the state, about allowing a commercial organisation to encroach heavily into the arena of popular protest and lobbying? Do you ever consider refounding some of your activities in formal not-for-profit structures -- a social enterprise or a charity or whatever?

Well it's a very good and complicated question which I probably don't have time now to address properly as I'll never get to any other questions but I'll just make a few observations.

First - we certainly did gain "brand profile" from the Mumsnet election thing for sure and we have more advertising than we did. That's partly because we've doubled the size of the sales team, though, I think - we probably could have always had more advertisers.
But the Mumsnet election thing wasn't really of our making. It was Rachel Sylvester at the Times who coined the phrase.

We only campaign on things that, broadly speaking, there's a consensus about. And we certainly do make a big effort to test this.

We tend to avoid issues that are overtly political in the sense that it's clearly a policy associated with one party at the expense of another.

Having worked with around a lot of Third Sector organisations I would argue that many have less accountability than Mumsnet in the sense that very often the single biggest driver of what do is chasing procurement monies. And we have the users, who provide a rather effective check and balance on what we do.

It is possible for something to be revenue raising and worthwhile - I'd argue FF was a good case in point.

JustineMumsnet · 04/10/2012 13:46

@BigStickBIWI

Good question, Oatie. I've wondered about an MN charity too - especially given many of the charitable initiatives/activities that are spearheaded by individual MNetters.

Yes this is a really good idea and it is something I've really been meaning to look at and try to implement. So I will, honest. Soonish.

JustineMumsnet · 04/10/2012 13:49

@Sparklingbrook

Has Mumsnet turned out the way you had envisaged when you founded it?

In a word, no. I actually didn't really look further than a year out and initially I kinda imagined a sort of Which? for parents.

It's actually turned out much better than I imagined Grin

HelenMumsnet · 04/10/2012 13:50

@MrsKwazii

Please can you change Thanks to Flowers so that literal-minded eejits like myself stop getting it wrong.

And on a serious note, there have been a few threads in recent months from bereaved parents that - after being started in general talk areas, including AIBU - were swiftly transferred to the Bereavement topic, seemingly not always at the request of the OP.

I know that you always have the best interests of the OP in mind, but would you mind reconfirming that automatic reclassification won't happen in future? Often, posters know exactly where they want to post and want more opinions/advice/thoughts that posting in the bereavement topic can garner especially as it seems (from what some posters say) that some people hide that section entirely.

We're on the case about Flowers. We're going to make it so that if you type Thanks, you get Flowers too. But it's not top of Tech's list, I'm afraid.

And yy re moving/not moving Bereavement threads. As we posted at the time, we did get it wrong there. And we make sure now that, if we think someone who is posting about their bereavement may have put their thread in the wrong place, we will mail them first, just to check and to see if they'd like their thread moved. We would never (now) move that kind of thread without contacting the OP first and being sure that that's what she wants.

JustineMumsnet · 04/10/2012 13:50

@MaryZed

I know I'm repeating myself

But why are "in my opinion your post is very bigoted" or "in my opinion you are talking bollocks" or "I think your views would be unacceptable in polite society" type comments being deleted?

That's the difference between now and the old days. It really is. You can't tell someone that their opinions are unacceptable without being deleted.

It's the one thing that loads of us get really cross about.

They shouldn't be, routinely, MaryZed - we will hold internal enquiries.

JustineMumsnet · 04/10/2012 13:52

@FrankWippery

Sadly I'll be at the dentist (really truly sadly) so will miss the fun.

Just wondering, like, what the monthly consumption of gin is with you at MNTowers. Also, does the weekend consumption at least quadruple the weekday total?

Who eats the most biscuits and what are your favourite ones?

Pertinent questions I feel. Ta.

My fave is fruit shortcake. But those days are long gone.

HelenMumsnet · 04/10/2012 13:52

@MaryZed

I know I'm repeating myself

But why are "in my opinion your post is very bigoted" or "in my opinion you are talking bollocks" or "I think your views would be unacceptable in polite society" type comments being deleted?

That's the difference between now and the old days. It really is. You can't tell someone that their opinions are unacceptable without being deleted.

It's the one thing that loads of us get really cross about.

I don't think we do delete those posts now, MaryZed.

Attacks on opinions are fine. Personal attacks aren't.

HelenMumsnet · 04/10/2012 13:54

@NorksAreMessy

What happened to POM the bear? He came and had pictures taken with D Miliband and D Mumsnet then SUPPOSEDLY vanished.

Wasn't us. Honest.

He spent a couple of weeks at the Towers (mostly in Rebecca's handbag) but then we sent him on his merry way.

JustineMumsnet · 04/10/2012 13:55

@BigStickBIWI

yy to Tee re thanks to MN and absence of swear filter. In fact, I'd like to ask that we can have the opposite. Whenever we get the overly twee use of asterisks - someone posting f*k or sht - can we have a filter that types out the word in full? If you want to swear, swear. Don't do it half-arsedly.

Don't you think having stars are just stupid anyway - it's not like I don't say the word in my head when I read it, so what's the point of them? One bloke at this forum meet up thingy said that they decided what to put in the swear filter by thinking about what would offend his mother. I did quite enjoy that the one site in the group that allowed swearing was the very one designed for his mother.

JustineMumsnet · 04/10/2012 13:56

@Tee2072

One more question: have Tech et al tracked down what's causing the 9 o'clock slow down?

Well no, not quite is the truth but there are some theories floating about and they are at least taking it seriously. So fingers crossed.

JustineMumsnet · 04/10/2012 13:57

@GentleOtter

Would you consider a separate topic for mn who rent accommodation?

yes if you think it will be popular?

HelenMumsnet · 04/10/2012 13:57

@GoingBlankAgain

Please can we have some pics of the innards of MNHQ. I like to know what I'm dealing with!

There are quite a few on our Facebook page, GoingBlankAgain.

JustineMumsnet · 04/10/2012 13:57

RebeccaMumsnet · 04/10/2012 13:57

@HelenMumsnet

[quote NorksAreMessy] What happened to POM the bear? He came and had pictures taken with D Miliband and D Mumsnet then SUPPOSEDLY vanished.

Wasn't us. Honest.

He spent a couple of weeks at the Towers (mostly in Rebecca's handbag) but then we sent him on his merry way.[/quote]

You can follow what happened here there are some pics of Darrenmumsnet too Wink

Sadly Pom got lost in the post a few weeks after he left us Sad

JustineMumsnet · 04/10/2012 13:59

@FancyPuffin

Blatherskite Thu 04-Oct-12 13:32:34 I like the idea of keeping Op's messages coloured even if they namechange mid-thread. Would make sockpuppeting impossible.

Very much like this, especially if you don't tell one when you introduce it.

Hmm, I see where you're coming from, but what about if someone legitimately namechanged for personal reasons...

Of course we can tell...

JustineMumsnet · 04/10/2012 14:01

@SuperB0F

Helen or Justine, HIDE POSTER? Please?

Same old answer really - we think there's a danger of mucho confusion - missing posts etc. We are a discussion site that allows differing and unpopular opinions so it just doesn't feel very Mumsnet.

HelenMumsnet · 04/10/2012 14:01

@MaryZed

Thanks for this.

I just want to chuck in the "support section" idea again - like OTBT, non-googlable, but not deleted after a month.

Could you add it to the list? Ta ever so.

Hi MaryZed, we did post on your thread in Site Stuff, btw. But yes we will look at the OTBT type 2 thing, for sure.

JustineMumsnet · 04/10/2012 14:02

@Blatherskite

But of they namechanged for personal reasons, why would they come back on in their other name to offer themselves advice?

no, but say they'd namechanged on another thread - it could out someone unintentionally, IYSWIM?

JustineMumsnet · 04/10/2012 14:02

@Tee2072

That's ace Justine! Did you point that out to him?

"We're mostly mothers...we allow swearing"

I think the irony wasn't lost on the room.

HelenMumsnet · 04/10/2012 14:05

@LtEveDallas

What about my Troll Threads Topic?

Thanks for the suggestion - but do you not think it might become a bit of a Troll Badge of Honour to be put there?

HelenMumsnet · 04/10/2012 14:06

@ripsishere

I won't be up and about at that time, so here's my question. Do you have a shitlist at HQ of troublemakers? You must have a heart sink moment when someone posts something really inflammatory. Does someone have to monitor those/that person's posts?

Shitlist? No, of course not.

JustineMumsnet · 04/10/2012 14:06

@ripsishere

I won't be up and about at that time, so here's my question. Do you have a shitlist at HQ of troublemakers? You must have a heart sink moment when someone posts something really inflammatory. Does someone have to monitor those/that person's posts?

Yes, you're all on it!
No but we have, as you may know because I inadvertently posted it a few times instead of reporting, a OTW (one to watch) acronym. It can apply to a thread or a poster and it means that this person might be (delete as appropriate): shit-stirring, troll, spamming, having a very bad day.

JustineMumsnet · 04/10/2012 14:08

@Tuttutitlookslikerain

Can we have some more emoticons?

Sometimes a post warrants something slightly stronger than a biscuit. And something for those of us who like pus porn might be nice!

Trouble is, for everyone who wants more emoticons, there are users who want less...

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