I bought some wedding presenty stuff for a friend from C & C last year; over priced but nice items and no hassle. So as we're selling the house and need to try to make it a bit less scruffy lived in, and they have pretty things, I ordered a couple of bits again.
They delivered the wrong item. I called, they apologised and said they'd collect, and once they got their item back, send me the right one. I was a bit peed off - their mistake, not mine, and they'd taken my money already so why delay me further, not to mention the mistaken item was quite a bit less than the one I ordered. But okay. I then found the same thing elsewhere for £24 - they were charging £40 - so called up and cancelled altogether, given they were making me wait as well as costing £16 more! This decision was made easier by the fact that they have charged my credit card already for something else they won't even have in stock until next month - and that item is £60. Then today, I get an email merrily trilling that the cancelled item had been despatched. The other, cheaper company had it to me in 24 hours so it's already on my wall! Two weeks after the initial order, they're sending me something else I don't want. Great.
In the current economic climate, is it really too much to expect that people selling expensive-for-what-they-are homewares might try for at least adequate customer service? Or do they want to alienate customers?
I'll be interested to see how fast they give me my money back.