faulty goods advice needed

[anythingbutpink]

I bought a phil and teds pushchair from kiddicare and it had a fault. (the seam split on the seat unit.) I reported it via their customer enquiries email. they replied saying they would send off for a replacement and it would come in 6-8 weeks. It has now been over 3 months and no sign of a replacement. I have emailed again, but they haven't replied this time.

What should I do now?
What rights do I have?
Is there anyone I can complain to?

Did you pay by credit card? If you did email them giving a week to respond and tell them you'll dispute the payment if they don't respond.

phone them, and see what they say. it may not be their fault it hasn't come, but they ought to be communicating with you.

thanks - they got back to me again today saying they are still chasing phil and ted's. do you think they are stalling?

i dunno, they were fab when I had a problem with a pushchair from them, even though it was almost a year since I'd bought it!
It is not unreasonable for you to want to put a time limit on it though. talk to trading standards about it. they can't just keep youi waiting and waiting, esp if you can't use the pushchair.

I would call TS and see what they say..