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Original poster

Would you consider this fit for purpose?

9 replies

flossish · 14/04/2008 12:36

I recently purchased a new washing machine. Most of the time its fine, however whenever it comes to washing bedding or non regular clothing items it doesn't spin properly. It has been explained to me that this is because the washing machine has balance sensors which don't allow the washing machine to damage itself. This is all very nice but today is bedding day and I'm at my wits end. Having previously found that it doesn't like these items put in singularly I put our duvet cover, some of DD's bedding and two pillowcases in. It is a large load machine. Needless to say there was a large pool of water in the bottom of the machine. Now going through the load trying to 'spin' off the excess. Failed miserably with the duvet cover. Still sopping dispite two spins alone as still an umbalanced load. however have just put the fitted sheet from DD's cot in. Ie not big, still come out soaked as unable to spin this properly. How is this anygood?

OP posts:

tallbirduk · 14/04/2008 13:00

Sounds rubbish to me - it should be able to deal with that sort of load easily I would say, it isn't excessive, and I'm not really sure why the machine would decide every time that it was an unbalanced load - it's not that unusual is it?

Maybe the sensors are faulty or something, but I would definately say no, it's not fit for purpose and get your "I want a replacement or refund" hat on.

paddington99 · 14/04/2008 13:11

Not fit for purpose at all. A full set of bedding from a king-size bed should wash and spin easily.

Most washing machines state capacity by weight - if your load is within weight range and not washing properly, get it sent back!

hanaflower · 14/04/2008 13:14

This reply has been deleted

Message withdrawn at poster's request.

NoBiggy · 14/04/2008 13:17

I had a Philco which did this. The engineer said to rearrange the washing. Very poor.

The other thing it would do is stop after the rinse leaving the clothes in water. Then when you are ready to finish it off, click the dial round and it went spinning.

It was really difficult to get the dial to go one click only. If it went two clicks the cycle worked through to the end but didn't do a proper spin.

I don't miss it.

Original poster

flossish · 14/04/2008 13:25

so i'm not being unreasonable to ring and complain? not sure i'd want the same model again tbh - won't that make it awkward?

OP posts:

hanaflower · 14/04/2008 14:02

This reply has been deleted

Message withdrawn at poster's request.

Original poster

flossish · 14/04/2008 15:08

Comet. Already been down the route is it faulty and have been told that it is part of the 'design'.

OP posts:

cadelaide · 14/04/2008 15:24

Your washing machine is "not fit for the purpose for which it was intended" and so you are entitled to a refund.

You do not have to accept a replacement.

tallbirduk · 14/04/2008 16:42

Absolutely - and if anyone gets shitty with you, ask to speak to a manager and tell them that you want a refund, as you are entitled to under the Sales of Goods Act 1979.

I find that showing you know your rights, and the mention of the SoGA is usually enough to get things going your way - but I have heard terrible things about Comet - so be prepared for a fight.

This is handy - also makes it clear that it is the retailer that has to sort it out, NOT the manufacturer (how many times are we told to get in touch with them if we want it sorted out?).

Good luck!

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