I have been having problems with BT broadband since March 12th. I have been emailling with their customer service and their comments and suggestions have been getting increasingly unhelpful.
Basically, they are stopping you from using email addresses other than your BT address. I have several other emails - a personal one, one for work, two or three for my charity, one for my husband, etc. and until now they have all worked OK. Now, BT say that you can't have them or that you have to verify them. Well, I've tried to verify mine, and the BT system actually thinks it's a verified address, but I'm still getting the same problems and error messages. The "help" line seems unable to understand me and in its last two emails seems to be telling me - not even particularly politely - to just put up with it.
I've had enough
I pay nearly £40 a month for their rubbish service. Only recently I realised that many family and friends pay less than half this for sometimes faster speeds and none of these problems. So as soon as my contract is up - or maybe sooner - I'm leaving them.
Can anyone recommend me a good ISP. My line only supports up to 2Mbps, so speed is not a huge issue, but I do need unlimited usage, or a high level of usage.
I don't really want all in one phone packages andd so on, just broadband that works well, without many outages, and which has webmail would be good.