Last week I called Sky to do my phone upgrade. I was upgrading to a S23 and it was on offer for £24 a month with £100 trade-in and free earbuds worth £209. The order went through fine but he forgot to put through the earbuds so said he'd have to cancel it and put it through again. When he tried to re-order my piggybank data didn't refresh so he said we'd have to wait until the next day. (The piggybank data would have saved me £1 a month). At no point did he mention the prices or offers might change, as far as I was aware the following day's phone call would be simply reading the same terms and conditions and confirming the order. I definitely was not aware that the price could go up to £29 a month and the buds be removed, which is what actually happened. After obviously escalating it, apparently there is nothing they can do other than offer me £40 goodwill gesture - even though they are very clear that they understand it was their error and they are very sorry and that they would also be 'frustrated' if it was them. I had to choose whether to accept the £40 or escalate, I told them I'm extremely offended by the £40 as it has cost me £440 and so will escalate. do not want anything at all to do with Sky any more, which is annoying as they do my tv, broadband and ipad. Is there anything I can do? I'm struggling to believe they are able to treat their (platinum) customers like this!