My son who has never reacted to any creams before used a cream I bought for my daughter who does react to things. His reaction was so severe I had to contact 111.
Please read my story below. The product concerned is Goodbubble Moisturising cream AND their fragrance free version.
I bought this cream for my daughter from Boots. She has always been very sensitive to food and products. One day my son wanted to impress me and get ready from start to finish all by himself, including the brushing of teeth, washing of face to cream. That day he used his sisters cream, GoodBubble Baby Moisturiser, suitable for sensitive skin, newborns, clinically tested etc.
Within minutes he started to react and his face was changing dramatically in front of my eyes. I asked him what he has eaten and he said nothing. He started to cry and said his skin was itching. He was blotchy in the places he had applied the cream. After tracing his last few minutes by questioning him he said he had put some of his sisters new cream on his face. I immediately went to wash his face and then called 111. They advised to give him an antihistamine and wait. That’s when I took a photo.
After contacting the company and following up with a patch test on one of their fragrance free products the same reaction happened. They concluded that they can’t precisely say what he has reacted to.
I’m in shock and really disappointed in this brand. I have been offered products and a goodwill gesture of £50 increased from an initial £20. I have declined their compensation because they are failing to recognise how unsafe their product can be as they said they have passed any tests.
Amy, the founder wrote,
‘All our products have been safety assessed for their suitability for newborns and as part of this assessment, all ingredients are reviewed and there is a strict regulatory framework that the product needs to adhere to’.
I don’t think this framework is strict enough if a boy who has NEVER reacted to any cream can react to this in the way he has.
In my email I wrote...
‘whilst it is likely that the labelling conforms to statutory regulation it is not in my view in keeping with the very deliberate messaging on your products about just how ‘fail safe’ the checks are (implied by the litany of gentle / natural credentials and endorsements on both products) and therefore just how ‘safe’ they are in the minds of consumers...’
Has anyone reacted? Did Goodbubble contact them with the same response?
Thank you.