Where do I stand????

[sweetheart]

We brought some sofa's from Courts about 1 year 8 months ago. After a few months the seams of the cushions started to split. After a long and drawn out fight with courts we managed to get new sofa's.

Only now these sofa's are CRAP!!! The bow in the middle and creak when you sit on them. There is no middle support so the bottom beam is totally bowed.

When we brough the original sofa's we were given a certificate for a 5 year guarentee against structural defects. We have had the new sofa's for around a year I would guess - maybe a bit longer.

Does anyone know where we stand with this. I want to get either new sofa's which are a different syle or demand our money back. I'm sure they are going to say however that the sofa's are no longer guarenteed OR the guarentee applies to the 1st lot of sofa's OR that the sagging is due to wear and tear and isn't classed as a structural defect.

Can anyone help - I already quoted sales of goods act at them once - am i gonna have to do it again?????

It's such a pain

i would get back onto them...ring the head office if you can. They shouldnt be the way they are afer so little time. good luck

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i would go to the local cab and let them deal with it (cause they have more authority and get things done.If i were you i would want my money back

where do you live? theres a radio programme in manchester who would phone them and sort it out
its called the alan beswick show on radio manchester you could prob phone anyway im sure they would help.They avenge consumers who have been ripped off or treated badly they are usually lisened to by whatever company for fear of bad publicity

Thanks for the help - I had a struggle with head office last time, evreything takes so long.....Courts truly are totally crap!!!

I spoke to teh CAB about them last time and also contacted Watchdog they made me so angry.

Of course I would prefer our money back but the 2 sofa's were about £650 and everywhere else you seem to pay that for 1 sofa!!! Still I suppose in this case you get what you pay for!!! Plus the struggle seems easier if you are willing to accept store credit. I was thinking about going for compensation as well - what do you think???

I have sent an e-mail to Alan Beswick TT. Will have to wait and see if they can fight my case for me.
Cheers xxx

good luck sweetheart!

I would also threaten Real Story and Watch Dog too - I am sure those programmes strike fear into the heart of lots of big companies all of the time!!

Is Alan Beswick still around, then? I remember him from the '80s on Red Rose Radio

I work in PR and trust me, threaten to go to the media while you're complaining and it will be referred to head office in a note and the local branch will be put under pressure to resolve the issue locally without resorting to press and the resulting bad publicity!

On a completely different note, if you're in the market for a new sofa, Next seems to have pretty good customer care.

Colleague of mine bought 2 sofas from them, various delays resulted and in the end, they gave her one sofa free because it had been sitting in the warehouse for a few weeks.

A year later, one of the sofas seemed to be sagging, they sent someone to look at it and are getting it resprung for her.

They've also got a 0% finance deal on at the moment and no, I don't work for Next!

Pam,

Sounds good, I'm quite a fan of Next at the moment.

Last time we had problems with Courts I made a point of saying we had a very good friend who worked in PR and he had told us about sale of goods act. This is when they seemed to back down (no such friend of course)

I will try this tactic with them again - God, they must HATE me at the Reading branch!!!!