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Original poster

Has anyone had a Sofa delivered that won't fit!? Argh

29 replies

Kimba88 · 25/01/2018 10:22

Hi Mums.

Just wondering if anyone has experienced this and what your outcome was?
Ordered a Sofa and Cuddler Sofa from DFS. The Cuddler wont get into the Living room on the angle :-(

Gone down the route of contacting Window fitters to see if they can remove ours to get the sofa in but its going to costs no less than £400.

So in the event that DFS 'buy back' the sofa... they are telling me they take 30-40% of the price I paid.
Is this right?! Surely I'm entitled to all of my money back? it hasn't even been sat on. I'll be buying an alternative from them just something smaller.

Haven't been happy at all with the delivery guys either, they've spent next to no time attempting it.
Had nothing to sit on for 2 weeks - nightmare!

xx

OP posts:
SoupDragon · 25/01/2018 10:23

Have you tried taking the door to the living room off? It can add important extra space and a different angle.

SoupDragon · 25/01/2018 10:26

Does it have removable legs?

janeylacey · 25/01/2018 10:26

This happened to me literally 2 weeks ago. They sent someone to remove the arms of the sofa and then put them back on again once it was in the room. Same happened to my aunt.

It cost £50. Good luck!

CAAKE · 25/01/2018 10:32

PIVOT!!

Sorry, I realise this is not at all helpful.

JeremiahBackflip · 25/01/2018 10:33

We found a local joiner who came round and took the front window out.

Still waiting on the bill for that Confused

Kuriusoranj · 25/01/2018 10:40

Yes, we had the same thing with them removing the arms and re-assembling.

I do sympathise, but I'm not sure why you think you'd be entitled to a full refund. It's not the shops' responsibility to make sure that what you're buying fits into the proposed destination. You're not asserting that there's anything wrong with the sofa, just that you can't get it into the room. I'm not sure why that's their fault, sadly ( and I do speak as a fellow sufferer here).

Original poster
Kimba88 · 25/01/2018 11:19

Yes the Living room door is off.

Leg came off the sofa too.

Sadly the cuddler has no option to remove arms its one complete piece.

The PIVOT scene is my favourite of all Friends lol.

I was hopeful that they should give a full refund as it is fit for no purpose. As with anything you purchase you are entitled to a full refund.
I think 30-40% is a lot to take from me when I have not used the item.

OP posts:
cestlavielife · 25/01/2018 11:21

But it is fit for purpose...the sofa is fine.

it is your house / doorway that is not fit for purpose...

JJPP123 · 25/01/2018 11:23

They'll resell it for more than they're offering you for it. They have "available now" sofa at about a 20% discount usually. I assume they're from similar situations.

MyDcAreMarvel · 25/01/2018 11:23

It is fit for purchase, and no fault refulnds are a courtesy not a legal requirement.

jellyandsoup · 25/01/2018 11:23

It is for for purpose tho, it just doesn't fit
where you want it to.
This has happened to us, it was a way evening in November and they left it on the driveway. We had to saw the feet off and take it over nextdoors fence.

purplemunkey · 25/01/2018 11:26

They make them to order. I'd guess that's why they take a reduction of the buy back price.

This happened to my Dad a while ago, though not DFS. He was given the option to choose something else from their range that would fit but no refund at all.

I bought from DFS about a year ago and they do make it very clear that it's down to you to check it will fit before you order. Sorry OP!

OutToGetYou · 25/01/2018 11:27

What do you mean "as with anything you purchase you're entitled to a full refund", no you're not!
It is fit for purpose, you can sit on it, that is it's purpose.
It's purpose is not to fit through your door.
They don't have to refund you anything. Unless it is faulty, which it's not.

Kuriusoranj · 25/01/2018 11:30

Yes, as the PPs have said - it absolutely is fit for purpose, there's nothing wrong with the sofa. You are NOT entitled to a refund on anything (bought in a shop) just because you changed your mind, which is effectively what's happened.

I really do sympathise - my brother had a brand new sofa wrapped in plastic in a shed for 3 years, until he moved house to somewhere with kinder angles. It's annoyingly common.

Bluntness100 · 25/01/2018 11:32

I do sympathise because it's hard to actually judge if it will fit. I had a few weeks of worry about our new one.

However, I think uou cant argue it's not fit for purpose because uou cant get it in. The sofa will be as described and fit for purpose. In addition you will have signed a contract explaining the purchasing terms. Not reading it properly doesn't change those terms, nor does it not fitting mean you can go back and say I no longer agree. The contract stands.

It is a bastard though and a horrid situation to be in, but I just think uou need to take it on the chin and a costly mistake. The error is not the merchants, sadly it's yours, as it's your responsibility to ensure it can't get in the house, not theirs.

Original poster
Kimba88 · 25/01/2018 11:32

Ok thanks all

OP posts:
Feelings · 25/01/2018 11:33

Don't they always say to measure your door frames before purchasing to make sure it'll fit through?
It's fit for purpose you just didn't measure before buying, so they don't have to take it back.
Are you going to lose more than £400 if you return the item and they take the perfect rage off or is it going to be more cost effective to have the window removed? It doesn't sound like you have many other choices unless someone wants to buy it from you.

Feelings · 25/01/2018 11:34

*percentage

Feezles · 25/01/2018 11:38

Frank at Sofa Assist rescued us when we couldn't get our sofa into our new house - he is awesome!

www.sofaassist.com/

It wasn't cheap - £300, I think - but that was less than you've been quoted for removing the glass from the windows. But for that, he actually took our sofa to pieces (as in dismantled it, removing parts that the delivery guys couldn't/wouldn't) and hoisted it in through a first floor window.

Original poster
Kimba88 · 25/01/2018 11:45

Feelings - I did measure all door frames. Its just my stairs are getting in the way for it to turn into the living room...

Thankyou Feezles I will check it out.

OP posts:
CAAKE · 25/01/2018 11:51

So OP you really do have a PIVOT situation!

twotired · 25/01/2018 11:58

Our neighbour had this problem, so we lifted our fence panels so that she could get it round the back and in through the back door (no stairs or angle issues). Don't know if that would be an option? Depends on your neighbours and the size of your back door (GrinBlush sorry - that's not helpful!)

Original poster
Kimba88 · 25/01/2018 11:58

Lol, Yes Caake. And thanks for your Lightening touch on the situation Smile

OP posts:
Original poster
Kimba88 · 25/01/2018 11:59

Thanks twotired, yeah its not getting it the house that's the prob. Just an awkward angle sadly xx

OP posts:
fempsych · 25/01/2018 12:06

We were quoted 40 pounds to remove our glass from window. Apparently it's a very simple job that handymen can do but also an independent window fitter etc. Maybe phone around?

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