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Extortionate charges when handing car back

1 reply

Stargirl17 · 08/11/2017 01:55

Basically I've had my car from new on pcp and it has come to the end of it's three year term, rather than exchange for a new one I decided to hand it back and we're going down to one car. So Seat sent someone from the British Car Auctions to inspect the car before they collect it next week, and as far as I can see the car is in good repair so I wasn't expecting anything major to come up on the inspection. Cue being handed a £300 bill! Supposedly the car is FULL of dents. I really regret not making the inspector point out every one, because when I went to my car with the list to look at all these dents in the places he found them I could only find one the size of my fingertip which could only be seen on very close inspection and hadn't broken the paintwork - which seems like it should come under fair wear and tear according to their booklet. There's also some minor scratches on the bumper which again need very close inspection, but again minor scratches on bumpers come under fair wear and tear. I really don't think it warrants a £300 bill, and the rest I can't even bloody find. It's so frustrating. Cars never been in an accident, been well looked after, and the inspectors supposedly follow the fair wear and tear guide and flag up anything 'unreasonable'. In my book I should be able to actually see anything unreasonable. I don't know what to do - I rang Seat and they said I have to wait until the report comes back, but I will have handed the car back by then, and once they have the car I'm certain they'll just make me pay the bill. Does anyone have any experience of this happening or any advice on what I could do?

LornaMumsnet · 08/11/2017 10:38

We're just sending this over to our cars topic at the OP's request.

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