Anybody else had problems with Mamas and Papas highchair covers ripping?

[Laura032004]

Posting this on behalf of a friend. Basically she bought a M&P highchair for her DD, and after a while, the cover was quite badly ripped (where the straps go through). Her DD was still using the highchair, so she bought another cover, but after 8 months, this has gone the same way. She's tried complaining, but they say it's not a manufacturing fault, and that the warranty on them is only for six months. They've been really unhelpful, and almost implied that she's done something strange to make it rip like this.

I've seen a few of these on Ebay, and often it says that the chair cover is damaged, so just wondering if many other people have had problems? The replacement covers are £25 (& P+P?), so if she has to buy a second one, it will mean she's spent an extra £50 on top of the cost of the fairly expensive highchair. Not really good value for money.

bump

Yes my M&P Prima Pappa did this. Cost of new cover £33. John Lewis wouldn't let me have the cover under the warranty as the warranty states 6 months and I'd had the highchair for 7 months. Mine ripped where the reclining mechanism was at the side of the chair. It rubbed the cover every time we reclined it, so simply bad design. When I used the chair for dd (2nd child) she hardly ever used the recline feature and the second cover was absolutely fine.

yes M&P stuff in general is the work of the devil.

We had a hideous high chair and the covers ripped, luckily it was supplied with a spare (packaging mistake I think) but even then we had to out it after dd had done with it (and get a wonderful Ikea one).

Thanks for those replies. Anybody else? Anyone had success with getting M&P to replace one for free?

we have a M&P prima pappa highchair

it is currently on 2nd child (who hase been using it for a year, 1st child used it for approximatley 18 months)

One bit of the cover is very slightly ripped, but only slightly. Im sure if / when they have another baby it will have enough 'life' in it for a 3rd child though! so its not that bad!

oh and btw we recline it EVERY time we put child in / out of it so thats at least 3 times per day!

Agree with Clary - I have also found lots of M&P stuff to be not worth the high price tag. It is really frustrating when you've spent loads of money on what you thought was a quality product and you then find lots of problems. I was so upset with a number of items that I wrote a huge complaint to M&P detailing exactly what was wrong with their items. Their customer services is disgraceful (unless you are phoning them to spend more money!) - they wrote back offering me nothing so I wrote another letter and got £20 M&P vouchers (which I sold on eBay ). They are difficult to get free stuff from even when you deserve it - you have to pester them 2 or 3 times.

PS My highchair cover is ripped!!!