broken mutsy

[WeWishUAMerryXmasNANappyNewYr]

after much hassle to get this god damn pushchair, the seat unit does not clasp on properly. there is a gap on one side and it has become detatched twice already with ds in it. rang up the shop i ordered it from which was an online shop. they said i have to take it all the way to where their RL shop is based so they can repair it. don't see why i can't post it!! grrrr!!

How old is it? If it is fairly new you can try rejecting it under the Sale of Goods Act and asking for your money back as it is clearly not of satisfactory quality. I haven't got time to type up all the relevant legislation, but I'll put this on my watch list and if you tell me when you bought it I'll advise you further if you like.

}Im having a similar problem with my mamas and papas pushchair. I uoted thed 1979 act at them, and am waiting for a reply.

it was bought in july/august. i don't want a refund cos i do love the pushchair. it's just a shame we have to go all the way to leicester to get it fixed.

Sorry wasn't able to get back to you yesterday and I'm rushing again. You don't have to bring it back for repair - you can insist that they pick it up from yours. A repair is the "lowest" of the remedies available to you (the others being refund and replacement) so most companies are happy to do this as the alternatives are more costly for them. Look on the dti website foe the exact wording of your legal rights to use when you contact them.

if they agree to pick it up, would i have to pay for that?

It's a question of negotiation - I would say not. I don't think it is reasonable for them to expect you to arrange transportation and I would argue this point strongly. The buggy clearly does not conform with the quality standards implicit in the Sale of Goods Act and the retailer needs to remedy the situation. Personally I would not accept a repair - I would insist on a replacement. The Consumer Regulations give you a right to a "proportionate remedy" - bearing in mind this is a very expensive item and it has lasted less than six months I think that legally this is a perfectly reasonable stance. You may find that if you start looking for a replacement they are pretty quick to offer to pay to pick yours up for a repair - if you accept that it is up to you, but it is important that if you do accept a rpair that you tell them, in writing, that "if the repair fails you reserve the right to persue alternative remedies".

the thing is when we bought the pushchair they took a dislike to us and almost refused to sell to us because the prices on their website were not the price they charged. normally i would have decided not to go with them from then BUT it still worked out cheaper than anywhere else. that is until they could not get all the things at the same time so each time something new was delivered £12 postage was bunged on top. definitely wouldn't deal with them again. btw the site is this so make sure none of you buy from them! only started to use the pushchair in october/november so it has lasted even less than that!! i noticed the gap the first time we used it but thought maybe that was just the design - til it fell off a couple of weeks ago!

sorry this is it