I have had numerous problems with Orange since I (stupidly) took out a contract with them 6 months ago after happily being a pay as you go customer for years.
The last straw for me has come with my latest bill - I phoned to query a call charge on the bill and was told that if I wanted an itemised bill, I would either have to pay £1.50 per bill or access the internet and check it myself. So if they've made a mistake on the bill, I have to pay for the privilege of checking it.
I know it's not a big thing in the grand scheme of things, but is one more example of how big companies have totally put the the onus on the customer to sort out their mistakes. How did we let this happen? It seems that most companies make it so difficult to sort problems out that most people will just give up.
Can anyone recommend a helpful mobile company where you are not shunted from pillar to post, where you manage to speak to the same person more than once and where they believe in Customer Service as a genuine concept rather than a line to trot out while you're on hold for hours?
Orange has to be the most infuriating company to deal with that I have ever come across .
And breathe...