Kindle with keyboard: screen looks cracked but don't think it is cracked.

[tywysogesgymraeg]

My kindle is 19 mths old.
I hadn't used it for a while - it was sitting around in the bedroom. I picked it up today and the screen looks cracked. I can see a bit of the text from a book, a bit if the main menu and a bit if something else. I've charged it and reset it, but it still looks cracked, but I don't see how it can be.
Has anyone else had this problem and been able to fix it? Or is my kindle knackered?

I think it's knackered. I have just this very minute finished an online chat with a couple of nice Amazon "customer service operatives" who talked me through trying to sort out DS2s Kindle Touch.

Look on the Amazon website and see if re-booting it clears the screen (on the Touch I had to hold the power button for 20seconds but it may be different for yours)

Ah - I see you've reset it already. Try the online chat via "contact us" on AMazon.

They are, it appears, sending me a free replacement Kindle (the old one was bought last April/may/June)

I tried calling them (Amazon) earlier. But they won't talk to me because the Kindle is registered in DH's name (he bought it for me for a birthday present). I'll get him to call this evening and see what they say. I've googled, and it seems to be a fairly common problem.

I might try the online chat first though - good idea.

Use the online chat and provided you know your DHs name and email address they will be none the wiser :)

This happened to mine when it was in my backpack in freezing cold weather. Apparently there is a warning somewhere in the manual/online guide about operating temperatures, and they are not meant to go below freezing. It wasn't fixable, and I had had it two years, so I just bought a replacement.

If it's been in your bedroom, presumably it hasn't been at sub-zero temperatures, but there are other things that can damage it, and I think once that kind of screen stuff starts happening, it's not repairable.

Yes, it's just been in my bedroom, unused since our summer hols at the end of July. It was working fine then. The battery had gone flat (obvs), but other than that, it should have been fine with a recharge.

I'm a bit pissed off, as it's not very old - but things generally are not built to last these days :(
I do know DH's name :) so I'll try the online chat and see what they say.

Thanks for the advice