\link{http://www.mumsnet.com/Talk?topicid=1012&threadid=146367#3084526\TLF typical complaint}
This message was put on another parenting site, Babyworld, by the managing director. I found the message when googling TLF complaints when trying to sort my issue out.
"As the Managing Director of Two Left Feet, it always upsets me to read comments like these and I’m glad of the opportunity to respond. We are human and we do make mistakes, but I’d like to put it into perspective. We are one of the two largest independent nursery products retailers in the UK with a £10 million turnover. We deal with more than 500 customers every day, 15,500 a month, 186,000 a year. Even if we get it wrong only one tenth of one per cent of the time, we’ll still upset 3-4 customers every week. We’re aware that here in the UK, people rarely praise good service, they simply accept it, but if something goes wrong they’re very quick to complain. So our thousands of happy customers don’t post messages! Having said that, we’re not complacent, and customer satisfaction is our highest priority. Because of this, we have just invested in a new £1 million 20,000 sq ft warehouse with the most sophisticated stock control system available. We’ve established the largest showroom in the UK, stocking nearly every major brand where you can look around at your leisure and relax in our Costa Coffee bar. We also have a website which offers the widest range of products at highly-competitive prices including, usually, next-day delivery. My job and the jobs of more than 30 employees are dependent on the way we treat our customers so if we have genuinely let you down, I’d like to hear about it so that we can put it right and I will also look at a form of compensation if appropriate. Richard Bone, Managing Director, Two Left Feet. Email [email protected] "
I did e-mail and it did get sorted out. But realy you should not have to resort to doing this.
Anyway hope you get it sorted.