Vertbaudet returns policy

[Hulababy]

Has anyone else had this experience from them. Seems so odd.

I ordered a coat stand (like an apple tree design) for DD earlier this month along with 2 other items. Website said all was in stock. Week later recieved nothing so phoned them to be told none of my order (3 items) was in stcok. Got an e-mail a few days later to say one item was no longer available,, but the swim suit was on its way. That arrived. Got a second e-mail another few days later and told caoat stand was on its way.

I was charged on my credit card for this and it arrived today. Opened the quite badly damaged box and the main part of the stand - the tree itself - was snapped in to pieces. Can't have happed on transit due to the type of damage, so must have been sent out that way.

Phoned Vertbaudet up about it. Lots of apologies etc.

But then - do I want to reorder? Yes! I do, but then told I have to give credit card details again. Why? Becuase I have to pay again, and it will take another 7-10 days for the whole process to be gone through again. Apparantly I will only get refunded on the original amount when they recieved the faulty goods.

I also can't specify which date is collection for damaged goods. At work now till Friday. Given courier number who also can't specify. Now have to take it to post office (doesn't fit in my boot!) to sort out myself. And only when they get it do I get a refund.

I have never known this before with any other company. Why do I not just get my replacement without a second charge on my credit card - IT WAS THEIR FAULT!!! Not mine!

Argh!!! Is it me or are companies just offering such slack after sales service nowadays?!

That is crap.

You could get around paying twice by opening an account with them and paying when they send you a statement?

I am suprised that your local courier can't work with you to arrange a date for collection.

I agree thought - rubbish.

I think back to the time I ordered a lot of furniture from Next and they delivered it when I was away on holiday for 3 weeks- and they left it in my front garden no less! 6 leather dining room chairs ffs!

The courier and Vertbaudet's way round the collection thing was for me to leave the box outside somewhere where they could find it. have no where safe and ry though and TBh nbot sure I would want to risk it. They could say it wasn't there and then where would I be.

I was trying to avoid the account thing as I don't use them much. Didn't realise this would have been the problem though. Still shocked I have to pay twice for their error, and then chase a refund up later no doubt!

I know, its rubbish.

Amazon have owed me over £200 for the last 2 months for a Dyson that was never delieved to me, and of course I have only just got the money back from the becuase I rang them last week.

Oh don't start me on Amazon!!! Ordered a gift coucher from them in September and despite several e-mails, a phone call and changes of e-mails for delivery it has never arrived. We have given up. Written it off and will not use them again.

And while we are at it I hate Two Left Feet too. Grrrrrrrrrrrr!!!!

cr*p about the courier. We recently had to return stuff to Toys r us and specified both date and a rough time. In fact I'd barely got in from the school run when the guy knocked on the door.

Grrr.

Can I rant about Habitat? Ordered (another lot of) table and chairs - for kitchen this time - back in November. Still waiting for them but in mean time they went into sale after Christmas so obv want the difference back as we have not yet received them (and paid for them at time of order). Atfer 3 weeks of phone calls to sales manager and floor manager, all of whom promised to call me back / sort it out (tho each said it wasn't a given that I would receive the difference back. Why not FFS? They have had over £700 of our money for the last 3 months!)), hadn't heard anything so had to physically go into shop on saturday and stand there til it was sorted. Tol I would recive the difference back, but only after I had received goods and would then have to go into shop and ask for them to sort it out. That is shite.

Nightmare!