Bl**dy clothes shops and their no refund policies....

[SilentBite]

had a nightmare today as I want to get dh a new leather jacket for xmas, went to Richmond but of course all the twee little shops have a no refund, only exchange policy. Great, so if he doesn't like his jacket he will be left with hundreds of pounds to spend at some poncey little shop full of clothes he isn't into!

I had to leave a couple in a big huff

(made up for it by blowing a fortune in space nk though )

It does piss me right off though, fgs it's xmas, people are going to want to bring things back.

oh and not just little shops, the one I wanted in the end is in Ted Baker but oh no, can't just get it there, am forced to go to a dept store with a refund policy and a Ted Baker concession

i got the same in argos the other day sb (the [shame] of shopping there....). bastards. glad space nk cheered you up!

oh yes it is fab isn't it!

Does no one else mind this then?

tis truly carp
theyshoudl all turnnto tesco extras

surely you'd buy the jacket whereever you could get it? whats wrong with going to dept store?

i have to go to kingston which is (a) miles away and (b) vile and (c) is impossible to park in

All on the busiest shopping day of the year ie tomorrow

ah fair enough then

I never except the no refund policy in shops if the little oik on the counter won't refund me (with my receipt of course) then I demand to speak with someone else and always get my money back. Its just damn bloody cheeky within a reasonable time to refuse a refund.

But fact is they are not legally obliged to refund or exchange in those circumstances , although many would if you asked when you bought. Smaller shops need to make the most of selling at full price. If you return it after Christmas then their opportunity to do so is vastly reduced. Big retailers can negotiate bulk buy discounts and price their merchandise with a built in factor to be able to reduce the price if needs be, and still make money on it. As Cod implies, the alternative it to have bland chain stores, ultimately reducing your choice. Personally I prefer to support local retailers.

Yes so do I but they should appreciate that with something as personal as clothing (esp expensive clothing!) that it may not fit or be to the person's taste.

Benetton has this policy too - or at least that's what my PILs visiting from NZ were told. It's certainly not right for a large retailer imo