I do empathise. My DD is also starting secondary this September.
Since we submitted the preference forms in October, I’ve heard anecdotes about two local secondary schools.
One has a drug problem, apparently. A couple of my friends are sending their DCs to this school, which generally has a good reputation. I’ve chosen not to mention it to my friends as it’s just spreading gossip and might not be true – but it does stab my conscience a little.
The other (the grammar that my DD is hoping to go to) apparently has poor pastoral care, and for this reason a number of Y11s are looking at alternative schools for sixth form. Although the logical side of my brain is saying that this is just the opinion of a small bunch of teenage girls who might be over-dramatising, on the other hand I can’t help but worry that it may be a genuine issue (the school wouldn’t let us visit, so we chose ‘blind’).
I wish nobody had said anything!
As the PP said, your friend is unlikely to be able to switch school very quickly, so try not to worry too much, and keep on with the sensible advice to the friend, especially the advice to keep all worries away from your DDs!
Good luck – I know it’s hard as they step into unknown territory.