In which case, worth looking at their delivery. We were happy customers, though presumably others will have different views. Things I liked were:
- A sympathetic lady who did bookings and who was able to explain what a course might to do for my daughter. (It is expensive after all...) and who checked syllabus content.
- Classes of eight max.
- Questionnaire beforehand asking for objectives and the teacher coming back to clarify.
- Experienced teachers. One was head of department at a large state sixth form college.
- Use of feedback. I assume the aim is to have a core group of teachers, who are known to deliver.
- Sitting the kids down at the start of the course and being quite direct about behaviour in class. They were all there for different reasons. Some would be trying to nail the A*, others hoping to get above the C barrier. No competitive behaviour. Speak up quickly if there was a problem.
- Kindness and confidence building. Whatever a pupil knows or does not, they need to believe they can make the best of what they have.
DD is dyslexic and so bounced along the bottom of English classes, albeit at a selective school. GCSE was her last English exam ever, and she wanted to secure her predicted B, and ideally do better as medical schools can filter by GCSE results. JC helped her confidence, as it was clear she had been well taught, knew her stuff, and in a less selective environment was relatively able. The focus on the mark scheme and what was needed for each question was especially valuable, as her school normally had the luxury of educating beyond the exam rather than teaching to the test. She had not wanted to go as she "hated English" so three days of more English during her holidays sounded like hell, but went back happily after the first day, and happily agreed to repeat the course at Easter. She ended up with a very unlikely but valuable A*. One eye opener were the boys in her class who had all come from the same private school, and who clearly had disturbing gaps in their knowledge.
Its a case of knowing your market. We were willing to pay for English because we knew there was a problem, but not other subjects where time was better spent doing homework/revision set by school. Other families seemed happy to pay for tutoring support through the whole education process for no obvious reason, other than the kids start to rely on it. Whilst others look to plug gaps where state education, due to staff recruitment problems, may not be delivering as it might. The big advantage for us of courses, rather than finding an individual tutor, was accessibility and quality control.