I've posted before about Ds having a knife pulled on him during a lesson. I was given a verbal account of incident and a written account has been made.
First stage of complaint resulted in school stating in fact they made an error in their wording 
I'm escalating to panel. Now, they didn't follow their behaviour policy whether knife was actually pulled or not. So would you state clearly you don't accept their response that it was a mistake but even if they badly worded their report they didn't follow the policy?
I'm only going through this to be able to take it to the Secretary of State.
But they are adamant that refusing to respond to my expressed concerns about this pupil bullying Ds, then HT refusing to meet me to discuss incident afterwards is not a safeguarding issue - because they made an inaccurate report and he was just carrying knife and didn't actually pull it 
Anyone who has successfully escalated a complaint have any words of wisdom?