My ds left his secondary school after GCSEs last summer, to move to a sixth form college. The school were not happy about the number of pupils leaving, and basically washed their hands of the leavers with immediate effect.
DC who moved for sixth form were not invited back for the award presentation ceremony in December, and some ex-pupils who tried to attend anyway were physically prevented from entering the building. 
I have phoned the school several times to get information about how we can get my son's GCSE certificates, and asking for information about the results of the two re-marks which the school told him to apply for on results day last August. I have been given very conflicting information, or told someone will call me back, but they never have. I have now written a formal letter to the head outlining the problem and requesting that we be supplied with information about the re-marks and access to my son's certificates. Two weeks have passed, and I have not received any reply.
Where do I stand, and what should I do? I am anxious to resolve it before the end of term, before last year's results get caught up with this year's results, and the certificates disappear into a black hole somewhere (assuming they haven't already done so). I would be particularly interested to hear from anybody who knows what the legal situation is. I just have no idea what more I can do, but clearly my ds needs and is entitled to his certificates.