Hi kikitwo – I thought I would reply to your post to reassure you that we take all of our student’s health and safety extremely seriously.
We can’t comment fully on your daughter’s personal medical details online due to data protection. We have a full medical incident report which we will discuss with you if you’d like to contact us here at the UK HQ – 01425 485390.
I can however address some of the issues you’ve raised. Although your daughter did miss the set breakfast times on a couple of occasions, we are looking into why there was no food kept back for her. The teachers did go and get her some cereal and milk as soon as it became apparent that she had not eaten. The vomiting was caused by a bacterial infection in her stomach, no other members of her team were taken ill.
We will wait until we have the complete factual report from the country before alerted a parent to a hospital visit. We operate a 24hour emergency phone so should your daughter’s health been in a serious state we would have been alerted and in tern alerted yourself immediately.
Your daughter contacting you directly from her own mobile phone meant that information was getting to yourself before we had the full factual picture from our team in Peru. We apologise if this meant a confusing or upsetting time for you. You can always reach us at the office via phone, email, social media, along with our 24 hour emergency phone line.
Our team out in Peru have gone to great lengths to ensure your daughter had a great birthday, a card was signed by all in the camp, they made her a video, got her a birthday present and we got her a Piñata and filled it with sweets for her. I’m sure you’ll be pleased to know she was made a fuss of on her birthday.
The day after her birthday she was released from hospital and has been looked after by Jess one of our team members out in country. They have visited museums, markets, eaten out in local restaurants. We have done our best to ensure she isn’t missing out, she’s enjoyed meeting up with other school groups for activities and meals. Your daughter also enjoyed a lovely massage.
Well enough to join the rest of her team she will be taking a train to Machu Picchu (paid for by Camps International) and I’m sure she will have a fantastic time during the rest of her trip. Please don’t hesitate to get in touch should you want to discuss further, Best Wishes