has anybody else experienced this with royal mail

[Justarandomusername]

my mother passed away a few weeks ago a family member couldnt make my mums cremation so i said i would send couzin some items by royal mail by recorded delivery one of items being a gold chain my couzin still hadnt recieved parcel yesterday so i phoned up roysl mail and all i got was an arrogant attitude like it waa no big deal things go missing all the time i get told youll havr to put in claim i said it wasnt the monetry value it was sentimental vslue cant put a price on that i said i wanted to put a complaint in as as far as i was concerned they tpok on the responsibility of delivering it it shouldnt go 'missing' as they put it at this point the member of staff im speaking too litrrslly sniggered like it was a joke i asked if she was aware that the phone call was being recorded and i got told yes ive been nothing but polite well i said i want to speak to someone about your attitude i dont appreciate being laughed at she refused to do this ssying her colleagues were busy athough she said they were working from home i put phone down phoned again spoke to somebody else got the same kind of attitude that it was no big deal that items do go missing to which i said you mean items get stolen its well documentrd staff hsvr been sacked for stealing items she refused to accept that happened and hung up i then spoke to somebody else this time no attitude listened to what i said saud that he had lodged a complaint which the other two staff said they couldnt do and advised me again to put in claim out of curiousity i looked up and the most id get is £50 i wouldnt trust royal mail again

It's annoying when things go missing, but RM handles millions of items, sadly things will go astray, mostly through error rather than theft.

It's not acceptable for them to laugh at you, but other than advising you to put in a claim, I'm not sure what you expected them to do.

If you mean Signed for (used to be called Recorded delivery) they don't offer compensation for jewellery.

@Pinkflipflop85

Did they lose your punctuation too?

No need.

Sorry the chain had been lost, it is a risk you take putting valuables in a postal system that handles millions of items. You can't insure for sentimental value. Hopefully it will turn up soon.

im aware that they handle millions of items but i had explained the situation to each member of staff i had spoke too about my mother passing how the relative these items were posted to couldnt make mums cremation and it was more about sentimental rather than monetry value and i dont appreciate the way i was laughed at how it was made out to be no big deal and how i was told i couldnt lodge a complaint which was untrue the third member of staff said he was able to deal with the compl aint and made a note of everything all people ask at times like that are to be taken seriously and listened too also pink by the way maybe with u should apply for work with royal mail im sure youd fit right in with that shity attitude

Sorry to hear about your mum. It must be hard to lose something of hers at this time, and that is unacceptable that they laughed at you. I hope the gold chain turns up.

You can go onto their website and make a complaint about their manner and laughing, keep it short and factual and you will be given an apology and they will probably be given extra training. I wouldn't expect much more, so you need to judge if it is worth the effort or let it go.

For the chain you can log a claim following their online process but you will only get up to the value of the contract you took out with them which will nowhere near compensate the full value of the chain itself.

Sorry for you loss, I lost my mum at the end of last year, I can relate to the emotions you are going through. There is no point discussing the emotional circumstances around why you were sending your parcel or sentimental values as sadly they are not relevant to your transaction with Royal mail and you will only upset yourself more. Really hope the parcel shows up. 🌷

I'm sorry to hear that OP. It can be distressing when you put your trust in an organisation and it goes wrong. Your complaint about the manner you were spoken to will hopefully be investigated. I deal with auditing calls to call centres (not Royal Mail) and in the main the call handlers I hear are pretty good but there are bad apples and some companies don't recruit or train or retain staff well. Royal Mail may outsource their call handling to another company.