I have a close friend that I have known for a long time and she does mean a lot to me. However, at certain times she will 'flare up' and I feel that nothing I can say or do is 'right'. She recently had some training, and messaged me afterwards to say she feels the course highlighted the problems she has processing information. I was also told not to lecture her or dismiss her. I don't feel like I've ever lectured or dismissed what she is saying - so I texted back asking if the course helped, or made her feel worse. And then I suggested that she feeds back to work about the areas she found challenging - and ask if they can help support. I've had no reply from her - and I feel like I've just upset her further. I'm not sure what I'm doing wrong?