Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

Relationships

Mumsnet has not checked the qualifications of anyone posting here. If you need help urgently or expert advice, please see our domestic violence webguide and/or relationships webguide. Many Mumsnetters experiencing domestic abuse have found this thread helpful: Listen up, everybody

Flip

1 2

Original poster

Upset with SIL about gossip

36 replies

sockmonkey · 01/11/2006 08:57

My SIL works at the brokers where we get our insurance. (I used to work there too before I had kids)
The trouble is she has told the family about a situtation with our house insurance. This has got me a bit mad. It's not something I would have shared with the family, but she has posted it on our family website.
It's not the first time she has done it, she told my parents when one of our direct debit payments bounced earlier in the year (cue a phone call from my dad, worried that we were driving around without insurance).

If I was any other client she would get in deep trouble for disclosing info. We cant cancel the insurance & move it elswehere as we would get nothing back.

Would you say anything?

OP posts:

Blackduck · 01/11/2006 09:47

SM - you are in the right, she is in the wrong - say it to yourself like a mantra, and don't worry about Xmas - if any one raises it just refuse to discuss it - its your business no-one elses...

all4ghoulz · 01/11/2006 10:04

Hi there sockmonkey,

totally shocked by her behaviour and posting on a family website!!

Totally agree with what been said about proffessionalism and work and that, how out of order is she?
what does she say about other people?
Lol at hunkermunker hope you sort it(her)out
will watch this space.

Miaou · 01/11/2006 10:09

Unbloodybelievable!!!!!!!!

Hope she gets her comeuppance. Tbh I think you should speak to her boss too; so unprofessional it beggars belief!!!

SSSandy · 01/11/2006 10:18

If you used to work there with her, surely you know her boss personally? Can you not do as Normsnockers advised? I think that's a very good way of approaching it.

I don't think you need confront her since you feel uncomfortable doing it. If she's your dh's sister, let him do it, he can call to tell her that her employer has been notified and if it happens again, you'll have to take legal action, even if she is family. Alternatively, get a lawyer to write to her, saying the information has to be removed from the website etc. Keep in mind that although it is ostensibly a family website, anyone can access important financial information about you and your family. She's very much out of order here.

Crackle · 01/11/2006 10:19

You can change car or house insurance at any time even if you have paid for a complete year. The insurance company will do a pro-rata refund of the premium that you have paid for but not yet used. All insurance companies do this. The broker will have an amount deducted from their next commission statement if they have already been paid in full.

It is really easy to change insurers and most companies will even provide you with a letter of cancellation and request for refund of premiums already paid.

If it is a savings plan or life cover, contact another broker to act in your interest. They will write to the old broker and explain that they will be acting for you from now on. All paperwork should be sent on and the individual companies contacted with your new brokers details. That will only take one letter of authority from you.

Take away her power. Don't do any business with that company.

MiaOUCHthatHURT · 01/11/2006 16:34

Have you had any response, sockmonkey?

sunnydelight · 01/11/2006 19:17

Surely breaching client confidentiality is gross misconduct and warrents instant dismissal? Tell her you are going to contact her employers and let them know of the situation and watch her sweat! If she doesn't respond in a suitably grovelling way carry out your threat. What a cow.

Original poster

sockmonkey · 02/11/2006 07:22

Well. I kinda chickened out of saying anything nasty or threatening. Just politely asked to be told via email, not on the website.

No response yet though.

OP posts:

MiaOUCHthatHURT · 02/11/2006 14:56

Hmmm. At the risk of sounding like a stern auntie, sockmonkey, she has done this before and will no doubt do it again. Honestly, I would seriously consider telling her (by email) that any further breaches of confidentiality will be reported to her boss. I honestly think she is doing this because she knows you haven't got the courage to confront her about it - sorry

tribpot · 03/11/2006 11:22

Why do you need to be 'told' at all? Is she the person you deal with at the brokers? (Ah, presumably yes so that she gets the commission from your insurance?)

runnyhabbit · 03/11/2006 20:53

Sockmonkey - I am in total agreement with all the posts here. Not only is down right rude, but I'm sure she has actually broken the law. Even though its family, which is difficult, I would report it to her boss. There is absolutley no excuse for doing this other than spite. And if she's doing this about family information, then what is she doing with all her clients?

I used to work for a very large financial institution, and the Data Protection Act was drummed into us every day. Not sure if its the same with brokers, but for us, if we ever gave out confidential customer information (as your sil has done) then you could be prosecuted as an individual, with a possible fine up to £5000, and also the employers would face the same sort of charges but on a much larger scale.

HTH

Flip

1 2