Offred, I actually went to the local one with a view to volunteering, as I've a law degree myself and thought it might be a useful thing to do. The lack of awareness of their own limitations with regard to legal expertise/specialisation was one of the reasons I decided against doing it, after the presentation day. Giving poor advice is worse than none at all (though I agree that they also did do a lot of very helpful signposting work, and there was much emphasis on that). Talking to the MP's constituency office a year later, over a housing issue a member of my husband's staff was having, I mentioned that I'd not been confident with advising him to go to the CAB... and they groaned and said they'd lost count of how many people had come to them after being poorly advised, with their difficulties thereby compounded. So yes, it does sound like the local one had serious issues. Given they're often the first and last line of defence vulnerable people have, it worried me a lot. I agree the local office was probably a bad example - I certainly hope so! But it didn't close because it failed to meet the CAB's own centrally required standards. It closed because the local authority ceased funding it, and diverted that funding to another organisation. In other words, the robust auditing procedures weren't, it seems, robust enough. I'm going to contact the replacement charity's service when this baby is a bit bigger and explore what they do - they're more multi-agency and involve a range of other charities, but they do offer a core advice service as well.
I do still believe that the CAB is really helpful for less complex issues, and for more commercial areas of law where certainty is more important than flexibility. The problem with family law, and most especially children's law, is that each case turns on its own facts, and there's considerable discretion, so what exactly the law is is a lot trickier to define and I think you need an experienced practitioner to be able to advise competently. I'm sorry, but I simply don't think advising people to go to the CAB instead of a specialist children's legal centre is a good idea. It's great if larger CABs can afford to employ specialist children's law solicitors (and employment, as the law has moved so fast there since the Coalition took power and not to the employee's advantage), and it's certainly news to me that they can offer that level of excellence, but if they don't in the office local to the OP then do I feel Coram are going to be far more useful.
I appreciate that you seem to have a personal investment in the CAB, and again I think they do excellent work on things such as debt and housing, but I just don't think they're ideal for situations such as the OP's. It's too dependent on quality of advisor, really, in such a nebulous area of law. And while poor advice on an employment situation is bad, poor advice on child contact and residence could really be catastrophic.
The real issue though, IMO anyway, isn't the CAB's shortcomings or excellence. It's the removal of legal aid from vulnerable, lower-income families in very high conflict situations. An advice charity shouldn't have to fill that gap.