I have. It was a disaster. Understaffed. Under resourced and staff member who I finally spoke to was asking loads of v personal questions whilst having third conversation with another at her end of phone (who presumably could see my name etc being written down)
At end of all this when I felt exposed and vulnerable she then casually said they were busy and someone would call me back next week!
So....when I read the common advice of 'call WA' I flinch.
(Yes it's a charity, yes I could fund raise for them etc etc. My point is more one of concern that this commonly given advice might not always be helpful. I felt more distressed after my call than before