There's "on the defensive" and then there's an "I'm right, they're wrong" which is how I hear them with smug comments as if the listeners are something of a nuisance, not an audience entitled to views.
There are mixed views on many things, I agree, but sometimes the BBC staff do show that they sit in ivory towers and feel almost immune from criticism.
I looked in on the messageboards and opinions about changes made to the BBC Blogs, and there are endless comments where users dislike change for change's sake.
Now, admittedly there may be some degree of stubbornness among listeners / viewers / web users, but when something went wrong and templates returned to how they had been before, users were overjoyed, and then dismayed when the BBC fixed the technical glitch and they went back to grotty colour combinations and loss of some features.
I cannot go into any more detail, as I gave up regular use of their service years ago, when I saw how they were closing sections down, and then cancelling posts as 'off topic' (eg something from Women's Hour) when there was nowhere else to post it (the Women's Hour messageboard had been closed, for [get this] being too popular).
They even had some moderator say that we could not discuss the content of a programme as the message board was meant for discussion of the technical issues involved with the programmes and not allowed to be diverted into issues that were discussed. Add to that the fact they have some boards open on a 9-to-5 basis and you get the impression they don't even want contributions from users.
They have several message board areas for that soap, The Archers, (OK, I listen sometimes!) but for other material, they can close a message board after a couple of years because they felt it stretched their resources, never mind what effort / expenditure they put into things to do with The Archers.
They are arrogant, sometimes in the extreme.
Anyway, we can agree to differ on the matter, as there's nothing likely to persuade me otherwise, and your views are clearly diametrically opposed to mine.