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Pushchairs

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Yo-yo Baby Zen - it is NOT a good investment or pram

19 replies

ashley0182 · 19/02/2019 09:24

I bought the 2014 babyzen yoyo pram for my first daughter after we needed a 2nd pram for commuting and airplanes. While it worked, it was a good pram. light, so we could get around and so necessary for airplane travel. Here is the thing, I used the pram in total about 18 months as a back up pram for both of my children. Being nearly £400 you would want it to well made. After a while it was really wobbly in the steering. You had to firmly place both hands on the hand bar to keep it from flipping over or wildly steering off course. This can be quite exhausting. Especially when holding a coffee or holding your older child's hand. Maybe they have fixed this in newer models, but I've heard this from other mums too. Then, about a month ago, while coming home, my little daughter collapsed to the ground in the pram. The entire pram frame just broke apart. Luckily, we were close to home and even luckier the metal bars that sheered from the base didn't puncture her legs. The frame legs that broke were so sharp that they cut your finger to the touch. I contacted babyzen yoyo about this to report this as a safety fault. Their customer care was a joke. After contacting them 3+ times, with 0 response, I went through the company that I purchased it with, they got in touch with me and chased baby zen about it. Several days later their outsourced customer care department got in touch. They cited all of the safety standards that they adhere to and requested pictures. Which I sent and I will post here if photos are allowed. My daughter could have been seriously hurt and how can the frame of a pram just disintegrate like this? She was well within the weight limits. Anyway, after alot of annoying back and forth the company finally agreed to pick up the pram and 'see for themselves'. A month goes by, I hear nothing. Finally email them and they say that the fault is not covered under warranty (2yr warranty). Mine was expired, and it was. They offered 20% off a new frame. That's it. So I could buy another and risk the same thing happening again.
Look, faults happen, but we paid a lot of ££ for this pram and used it as a back up for a pretty short period of time - on and off for 18 months). My Uppa Baby Vista was used like a tractor and was in solid shape ready to be passed on to the next mum. The Yoyo just fell apart and was kind of a pain in the a* to push due to how wobbly it was. The company doesn't stand by the product when this happens and acted like they also could give a s$% about my claim. I looked on all the web forums and no bad review of yoyo exists. I think they must pay to have them deleted. Or this is the first one. Maybe newer models of the pram are better, but their customer service sucks and if their pram collapses to the ground while you are out on the street with your baby - they could care less. So now you know! There are other competitive airplane models our there now and I'd look into those much more affordable versions before investing in this pram. Chances it won't last and it is not worth the ££.

OP posts:
ashley0182 · 19/02/2019 09:31

My mistake on the date of purchase. It was FEB 2016 MODEL, not 2014.

OP posts:
BABYZENUK · 20/02/2019 15:58

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

WilkoBrandCleaner · 20/02/2019 16:02

an improper use of the product

What did that entail then Babyzen? Hmm

moreismore · 20/02/2019 16:05

That is my question too-how do you improperly use a pram to the point that the metal snaps??

WakeUpFromYourDreamAndScream · 20/02/2019 16:08

What a ridiculous answer Babyzen. Unless the OP was using the pram to transport concrete blocks how on earth does a whole frame just collapse.

Shame on your company and I'll be telling all my mum friends about your ridiculous response, and not to buy your unsafe prams.

olderthanyouthink · 20/02/2019 16:18

I missed their response by less than 10 mins, what did they say?

WakeUpFromYourDreamAndScream · 20/02/2019 17:59

@olderthanyouthink basically that they had looked at the pram, said the collapse of the frame was due to misuse, said that they'd offered the OP a discount off a new pram and there's nothing else they can do!

Harebellsies · 20/02/2019 18:05

Never buying one of these. Ridiculous. Even worse when customer service is such a cant-be-arsed.

sar302 · 20/02/2019 18:09

We looked at one before we bought our bugaboo bee, and it looked and felt flimsy, even brand new in the shop. Not surprised it didn't last. Poor customer service though.

Gingerkittykat · 20/02/2019 21:28

Did they give you the frame back? Can you get it back?

I would be involving trading standards, they would take this kind of thing very seriously, and to be honest I would have contacted them before I went through the manufacturer.

The only reasonable explanation for it breaking I can think of is that it has been mishandled by airline baggage people. Is that possible?

ashley0182 · 20/02/2019 22:09

No, we took it on board with us. That is their claim to fame. It was just poor quality. I should do more but I’ve got 2 small kids and a more than full time job so I can’t deal with all of the back and forth. I just don’t want someone else to have their kid be hurt by the same thing happening to them.

OP posts:
ashley0182 · 20/02/2019 22:13

I used the pram as a back up and as you would use a normal pram. I put my baby in it and pushed it down the road to run errands. If this causes the metal frame to snap while in use while my kid is of the proper weight range aka a small baby then I’m not sure what “proper pram use” is??”

OP posts:
olderthanyouthink · 20/02/2019 22:17

Thanks WakeUpFromYourDreamAndScream

cantlivewithoutcoffee · 21/02/2019 21:24

Thanks for writing about this OP. I've been toying with the idea of getting one for same reasons as you got one for but was finding the cost difficult to stomach as I didn't feel it was reflected in the quality when I tried it out at JL. This has confirmed my decision. I've heard there is a new Cybex one out that also is lightweight with compact fold and can be used as cabin baggage so am going to try check that out instead

Tefiti2 · 23/02/2019 20:31

Thanks for the warning - will definitely steer clear, especially considering their poor customer service! In the past we’ve used the Quinny Yezz and it’s been great, can go on the plane as cabin luggage too.

Snowflakes1122 · 23/02/2019 22:06

I’ve had two yoyos. I do love the yoyo, and my 4 year old has been comfortable in it when the baby was being carried.

I never owned mine long enough for any long term issues to become apparent though.

Babyzen, do come back and tell us what you mean by improper use? The op hasn’t been wheeling her husband around in it, but a baby within the weight range!

Bamchic · 24/02/2019 19:19

Interesting
Will deffo be steering clear, Cybex Eezy twist looks and feels much better

E20mom · 24/02/2019 19:26

@cantlivewithoutcoffee check out the joie pact stroller. It's really similar to the babyzen and folds to airline size in the same way but it's less than £150.

Gunpowder · 24/02/2019 19:50

Wow! I’ve always heard good things about the yo-yo but this massively puts me off. Not so much that it broke but that the customer service is so poor. It’s not a cheap buggy.

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