Babystyle Oyster fault - worth kicking up a fuss?

[AmandinePoulain]

I bought my Oyster for dd2, born in August, the chassis itself cost £249. In mid October the extending handle broke so I returned it to the shop (an independent shop) and they arranged for it to be couriered back to Babystyle, I got it back 5 days later with a new handle. All was great until last Wednesday when the clip that holds it folded snapped off. It was once again returned to Babystyle and I went to collect it this afternoon. The clip had been replaced, but when I tried it the angle of it was all wrong and it wouldn't hold it folded . The shop were very apologetic and got straight back onto them and arranged another courier for tomorrow. Whoever she spoke to assured me that I'd have it back by Friday, when I really need it as we're going away. She also lent me a truck loola in the meantime.

When I got home I phoned Babystyle myself to ensure that they would do their best to get it back to me by Friday - the (abrupt) call handler said that there is no way it will be as they won't even receive it until Thursday .

Is it worth kicking up a fuss? When you add on what I also spent on a colour pack, extra apron and car seat I expected a decent product and customer service - what kind of service department doesn't actually check their job before declaring it complete?!

I'm stuck with a well used, ancient Loola that my Britax car seat won't fit into, a stroller that just doesn't feel cosy enough for a newborn or a sling for our weekend away now and I'm not best pleased! Any advice on making a complaint? Or is it not worth it?

Update : The shop have just phoned me to tell me that a brand new chassis has arrived for me

Really hope you don't have any more problems with the new one. I have heard from a retailer that they had them back for repair often, he still sold them though so the situation can't be that bad. hmmm.

The shop I used told me they hardly ever have them back in , I feel bad for complaining now but if they intended to replace it all along why not just say so at the time?!

I've had nothing but problems with mine, I'm giving up and getting rid of it now

I bought mine in March this year and was told by the shop that they very rarely have problems, mine has been back twice! That said both times the problem was dealt with very quickly and efficiently

I'm just hoping nothing else goes wrong! I'm not sure where I stand with the guarantee now - as dd2 is only 4mo I've never used the seat and the chassis is now new, it's just the wheels that aren't so do I get another 6 mobths? I should've asked .

It's such a shame because I love the pram, it's so easy to manoeuvre and small when folded especially compared to that ancient Loola

Update: the fecking thing has broken AGAIN. This time it's the brake - the pin that should shoot out and lock the wheel on one side won't come out far enough to actually hold it

I phoned the shop, the lady there was shocked and not best pleased herself (they've been fabulous, I've no complaints with the shop), she phoned Babystyle to tell them that I am not prepared to trek there and back twice and be without s pram got a week so they're sending me a new chassis. To be fair their customer service is great, but why oh why are their prams so badly made? I'm gutted, I love the pram and it wasn't for that and the fact that I need something to fit by Britax carseat if be demanding my money back now

Sorry for the autocorrect fails there...