Ordered some stuff, bit irritated that it would take over 3 weeks to deliver, but you get that. BUT checking the order with a fine tooth comb once the paperwork had arrived via the post and the delivery date was lined up, we found they'd made a glaring error (which would have been a bit of a disaster on install day!) SO we called, amended the order, and waited whilst the new details duly arrived. Then got the Delivery people's letter with a reference, all as before. So I called to check the new order would come on the planned day- but no! Wickes had cancelled all of the original order, reordered (correct stuff this time) but now I have to wait another week which screws all the tradesmen.
OK, one could say I should have checked the order in the shop but I have no idea what half the terms mean in a plumbing shop AND a 'consultant' was inputting the order... as we stood in front of said items and pointed!
Not impressed. Especially by the bloke at the delivery firm's attitude which was pretty much 'tough'.