This will have to be quick as I'm using my phone to access the net.
I've just moved into a new property, today, hence the phone being used. Today has been a nightmare, from start to finish. We saw this property advertised and it ticked all the right boxes for up, one of these was GCH, we weren't looking at any properties without it. Upon realising there were no radiators we called the letting agent and were told it had underfloor heating. So fine we thought. And so a month ago we said we'd take the flat, the only thing we asked was that all furniture and items in cupboards were removed, they said fine.
So two days ago it starts snowing and we realise we are unlikely to get to the letting agents to pick up the keys in the weather, so asked to pick them up before the roads became ice. They said fine, come by Wed afternoon and they'd make sure the keys were cut. We assumed they just meant that they needed a spare set for the pair of us. No. They only had the master set and despite knowing we were moving in today hadn't got keys cut in advance.
So we take the master keys and today we head to the flat, where we discover that there is no heating at all. None. Aside from a gas fire in the lounge.
So my DP calls the letting agent to ask why we were given wrong information and whether we'd be able to get heating and to ask for a discount on rent. Now we are on benefits due to disability so obviously on housing allowance. The response my DP was to be called a "problematic DSS bastard" and told to return the keys or they'd call the police. (Btw we'd signed contracts and paid our deposits and first months rent).
Then when DP got to talk to someone else they arranged to buy us heaters and give us money off our rent.
Then it got worse again. There was a gas leak in the kitchen, then when the guy from the gas board came out he condemned our gas fire saying there are signs of carbon monoxide.
Then, in addition, we find we have no hot water.
So, to recap, we are in a flat with no heating in the middle of winter and no hot water. We have two heaters in a two bed flat, so are having to drag them round after us. The heaters are, as you can imagine, the cheapest they could find. We also now know that even if we wanted to stay beyond 6 months, they wont let us. So somehow we now have to find a new place, and, more importantly, find the money to move.
I have no idea what to do. All I know is that our heating now costs more than we bargained for and I'm so cold. I wish I could wake up and find today was just a bad dream.
Anyone know where we stand or what to do?