Have recently bought an old dilapidated house in Wimbledon which we have been renovating for the last 6 months. During this time we discovered I am pregnant - due beginning March.
House had no central heating at all, but this is now in place and we're just waiting for a Gas connection which was supposed to happen tomorrow. I just phoned to check we were still OK for this, and have been told that no, they have no engineers working and the next available date is the 25th January!?
After connection the supply will take 4-5 days, apparently, to actually start coming through...
We were supposed to move in that week ? the gas having been installed and heating on to try and dry the place out. We've given notice on our rented flat, and on our daughter's nursery. I need to be in Wimbledon as have been discharged from the hospital I have been booked at in North London, and am in the middle of transferring my care to Kingston Hospital...
But we can't move in to a house with no heating or cooking facilities, with a 2 year old and me heavily pregnant... and the place won't dry out unless we can start heating it.
I've tried to explain our circumstances to the "customer service" representative, but he, basically couldn't care less. He said he'd put us on the "cancellation waiting list" but that there were quite a few people on it already and didn't think it would make much difference...
Is there anything else I can do? Does anyone know of any recourse I have to challenge this and get something done? I feel like they really have us over a barrel as there's no-one else we can source this service from.
It's incredibly stressful - as if moving house at 35 week pregnant and a toddler in tow wasn't hectic enough...
Thanks in anticipation of your wisdom...
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HELP! They've cancelled our gas installation, we can't move in until we have heat, I'm 30 weeks pg... What can I do?
designerbaby · 07/01/2010 15:38
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