Setting up telephone /broadband in new house

7 replies

Wigeon · 12/12/2009 15:03

Grateful for some advice!

We are about to move into a new house (horray!). I am trying to get the phone and broadband set up. Our existing provider (Talktalk) has just told me that it will take 7 days to get the landline set up, and then another 3-4 weeks after that to get broadband set up. And cost us £29.

It seems very odd that this means you have to be without internet for at a minimum of a month. How will we cope?!

Is there any way round this? Do other companies have much shorter timescales?

Thanks in advance!

OP posts:

mankymummymoo · 12/12/2009 15:07

Sorry can't answer your questions but will give you one bit of advice - dont go with Virgin Media, the service is crap and if you try and phone customer services you will end up having a coronary every time with the stress of it !

littlerach · 12/12/2009 15:16

And from my experience, don't go with BT.
They were appalling!

Rebeccaj · 12/12/2009 23:36

BT have told us 4-5 working days for internet in our new house (and it was actually much quicker here). 3-4 weeks is madness!

SofiaAmes · 12/12/2009 23:46

We used www.zen.co.uk/ they were very good and it didn't take long to get it hooked up. I found cable to be useless for tv, internet and telephone.

Original poster

Wigeon · 13/12/2009 15:38

Thank you for all your replies! The whole thing is a minefield! And almost everyone makes you sign up for 18 months, which is annoying too.

Thanks again.

OP posts:

Pannacotta · 13/12/2009 15:41

We used Plusnet who were quite quick.
Not wild about their customer service generally, but they didnt take 3-4 weeks.

Original poster

Wigeon · 20/12/2009 08:45

Just to update - rang Talk Talk back to try to leave.

A much more helpful chap said that if customers were without broadband for any reason they give you £30 to go and buy a dongle to tide you over (found out what a dongle is: it looks a bit like a memory stick, you plug it into the computer, works a bit like a mobile phone, and you can connect to the internet anywhere you get a mobile phone signal!).

So they gave me £30 (straight into my bank account), went to Carphone Warhouse where T-mobile dongles are only £8.99 at the mo, topped up £10, and so actually have made a profit of £11!

Much happier. Will stop being rude about Talk Talk.

OP posts:

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