We've just used Moben to fit a new kitchen in our newly-bought house. Now that the kitchen is finally finished, I can say that the units are very good quality and the finished kitchen looks very nice.
Initially, the units came as scheduled, as did the fitters.
However
During the fitting process, it became clear that some parts were missing. Also, some were scratched. Also, the fitters had not been briefed properly as to the kitchen plan, so I had to describe it to them myself! For example, they left only 100cm for the cooker instead of 110cm. I caught them in time and they had to re-fit the carcasses accordingly. Due to the problems with the parts, the fitters couldn't finish the job and told us to contact Moben about it. We contacted the Moben project management team and went through each of the items which needed sorting out. They told us they would send the items the next day. Nothing. Several phonecalls and days later still nothing had been done. Then we were told that the fitters themselves needed to have told Moben about the missing and scratched items. Then the head of the team of fitters (who had not actually been at the job nor had he seen the parts) eventually contacted Moben to confirm we were telling the truth(!), and a week later the missing parts suddenly arrived. The fitters were due to come back and finish the job on several different dates (each promised by the project management team) but they never came on any of them. It turned out that the team of fitters were on holiday, except for the head fitter, whose brother had apparently died. Apparently he had told Moben but Moben claimed he hadn't, so they didn't let us know there would be no fitters coming round, but instead, kept promising different fitting dates. We eventually demanded that a new team of fitters be sent round right away to complete the job (now nearly 4 weeks after the start of the fitting). The next day some fitters did come, but had not been briefed at all and did not know about half of the outstanding work needed, and said they didn?t have enough time to do it all because they were already on another job! They did have some sense though, and stayed to finish the job, even though it was jeopardising the other job they were on.
In summary, if you use Moben, you do get good quality units but you have to do the project management yourself, and you must oversee everything that the fitters do, to ensure the job is done as originally agreed. Get phone numbers of all of the fitters that come round, so if anything goes wrong, you can contact them directly, rather than have to go through Moben?s project management team.