New Smart Meter in debit

[Lara96]

I have had a new smart meter installed yesterday and I checked my online account and it was just under 15 quid in credit and now hours later I an in debit £45 and absolutely panicking I am going to get hit with a massive bill at the end of the day. I am literally terrified now to put the heating on.

Can you take reading at the main meter ( not the display box in your house) and upload that to your electricity account?
Also was your last reading ( before it was changed) an estimate? Maybe you had been underpaying.

Did you take a meter reading before the old meter was removed?
Were you in credit, paying quarterly, monthly and/or by DD?
Check your on-line account and if you don't understand the figures, give them a ring as there may be a perfectly simple explanation. There is no point worrying about it without speaking to them first

Ours is the same. Installed yesterday, now £70 in debit. And we’d even paid £280 this month already instead of £140 because we changed pay dates. I don’t see how two of us who turn off all the lights when not in a room, have the heating on for an hour a day and use a tiny heater can have spent over £300 in 26 days.

Fucking daylight robbery.

How many kWh have you used in those 30 days? The £300 figure is meaningless without this information.