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Original poster

Getting annoyed with buyers messages AFTER completion

110 replies

AlexisP90 · 14/10/2025 21:50

We completed a weeks ago all good all moved in etc. As the process had taken so long we got chatting to our buyers and thus they have my mobile number. Seemed nice. Was nice to complain together about the process.

Important to say we asked them if they wanted to do a survery 3 times and they declined every time.

Since then we have had constant messages about things.
"Why are there holes in the wall" - asked them for more info on this but didnt get it...
"People are parking in our space can you ask them to move" - i dont own the house i cant!
"The neighbours are having a party and its disturbing us"
"The water isnt very hot"
"Heating not coming on"
"We dont like the bins can we change them"
"We are concerned that there may be a leak"

Etc...

Now aside from being a bit of a pain they are nice people but honestly im getting sick of it now.

I politely replied that we no longer own the house and cant help with these things but the messages keep on coming!! They mentioned in the last message "we may need to take the leak further and seek some compensation"

Im close to telling them to fuck off tbh.... I dont recall any leak so could have happend at any time but they also did no survey so while im a little concerned about the "taking it further" surely thats not on us?!

OP posts:
Original poster
AlexisP90 · 15/10/2025 12:08

Ive got to admit I have been tempted to unblock to see the reply... but ive left it because knowing me ill get roped back into it...

They are quite young. I would say late 20s early 30s?

I understand buying your first home can be confusing but SURELY its obvious...

Hopefully thats the last of it anyway. We moved 60 miles away from the area so should be no danger of bumping into them in sainsburys!

OP posts:
Bluevelvetsofa · 15/10/2025 12:28

It’s reasonable and sensible to leave information about heating, boiler, hot water system, certificates etc, in a file or similar.

DH explained to the man who bought one of our houses, that they would need to have certain saucepans for the induction hob and suggested the type that would work. We had several text messages saying the hob didn’t work, although they’d bought new pans. In the end, we went round with one of our pans and of course, they’d bought the wrong thing.

HonoriaBulstrode · 15/10/2025 12:40

They are quite young. I would say late 20s early 30s?

that's more than old enough to understand how property ownership works!

Jellybunny56 · 15/10/2025 12:56

It is annoying and you’ve done the right thing in blocking them, I’d assume this is as a result of them renting beforehand.

The couple who bought our last house were FTB & had been renting previously, found us via Facebook and sent loads of messages after completion asking for help with things, telling us about things they’d noticed in the house, asking questions about, letting us know the wifi they had chosen wasn’t getting X speed in a certain room, whether they could dig up the turf in the garden etc and we eventually did just say, what do you want us to do about it🤣

CharlieKirkRIP · 15/10/2025 13:28

BLOCK

SheilaFentiman · 15/10/2025 13:32

CharlieKirkRIP · 15/10/2025 13:28

BLOCK

SHE HAS!

TheBeaTgoeson1 · 15/10/2025 13:34

Glad you’ve properly signed off from them now, I wouldn’t have even entertained it.

Enjoy your new home!

CreteBound · 15/10/2025 13:58

mikado1 · 14/10/2025 22:18

I think it's would say 'I hope you can sort any issues. All was well when we left it. Wishing you the very best in your new home.
And don't answer again/block.
For future reference, strictly, you shouldn't be communicating like you were during the sale process. They have no recourse now about any issues. Caveat Emptor!

This isn’t true there are zero rules about communication with buyers in a process. You’ve confused them with ‘buyers solicitors’

HectorPlasm · 15/10/2025 14:15

What a pair of numpties

80smonster · 15/10/2025 14:24

I'd tell them to refer to their legal pack and solicitor and if they need to correspond - do so via their solicitor. Would also probably suggest that any messages regarding water, heat etc. would best be discussed with whatever tradespeople they hire. First time buyers are a massive pain in the ass, I'd always rather sell to an experienced buyer. Just not worth the aggro and endless stupid queries raised during legals.

Irenesortof · 15/10/2025 14:40

I like to be in touch with buyers for a while to explain things like the way to get the boiler going on a freezing morning, but this is crazy. They seem to think they are tenants not owners.

Aliflowers · 15/10/2025 14:48

i had something similar many years ago and just had to be really firm. We put the house up for sale and a neighbour noticed the sign in the garden and approached us to say her friend was interested. Single mum looking for a house close to friends for the security. So we sold to her directly. No regrets there as saved a pretty penny in estate agent fees but did mean she had my number. A few weeks before the sale went through the boiler stopped working and I paid the gas company (if I remember correctly) €400 for it to be fixed. Within a week of moving the messages started that the boiler wasn’t working. I felt for her because it was Feb and cold but it wasn’t my house anymore and not my problem so kept directing her back to the gas company. I had left the repair receipt in the boiler cabinet and told her the repair may be under warranty so to contact them directly. No avail kept ringing. Then she rang me because the back sliding door was sticking and she couldn’t close it. I told her I was in work and couldn’t help her. She then rang back to say it was fine, it was just a stone stuck in the rail 🤦‍♀️ and so on and so forth. I tried to be patient because she was lovely but she was ringing daily about the most mundane things so in the end I just told her straight it was no longer my house, I wasn’t taking calls for issues than were no longer my concern and to stop ringing

You need to tell them straight and if they continue block

Kimura · 15/10/2025 14:55

AlexisP90 · 15/10/2025 12:08

Ive got to admit I have been tempted to unblock to see the reply... but ive left it because knowing me ill get roped back into it...

They are quite young. I would say late 20s early 30s?

I understand buying your first home can be confusing but SURELY its obvious...

Hopefully thats the last of it anyway. We moved 60 miles away from the area so should be no danger of bumping into them in sainsburys!

Do you know if they had parents/family lending a hand with the purchase?

The fact that they didn't get a survey says maybe not...giving the benefit of the doubt they might genuinely not realize and assume that everything should be perfect and work for a period.

Hopefully they don't text back asking if you offer a warranty! 😅

mikado1 · 15/10/2025 15:06

CreteBound · 15/10/2025 13:58

This isn’t true there are zero rules about communication with buyers in a process. You’ve confused them with ‘buyers solicitors’

Show quote history

Ok. This is what I was told as I knew my buyer - advised no communication during the process. Probably good advice anyway.

Rumpledandcrumpled · 15/10/2025 15:31

Kimura · 15/10/2025 14:55

Do you know if they had parents/family lending a hand with the purchase?

The fact that they didn't get a survey says maybe not...giving the benefit of the doubt they might genuinely not realize and assume that everything should be perfect and work for a period.

Hopefully they don't text back asking if you offer a warranty! 😅

Show quote history

I’m not sure how they financed is relevant here, and is certainly not indicative of why they didn’t get a survey.

Original poster
AlexisP90 · 15/10/2025 15:41

I dont know how they financed the house - I only know they had a mortgage.

The survey one is a little odd. They said as the house was relatively new (12 years old) they didnt see the need. Obviously I think that's silly but its nothing to do with me!

Im not sure if it was the cost or just them assuming it would be fine. Who knows. We did as them 3 times if they were going to have one done and each time they said no.

Totally get them asking about the heating (although we did leave a detailed letter). The rest is just ridiculous.

Glad ive taken the advice here and blocked.
Today I have finally enjoyed time in our new house without the constant ping of their texts!

OP posts:
Kimura · 15/10/2025 15:45

Rumpledandcrumpled · 15/10/2025 15:31

I’m not sure how they financed is relevant here, and is certainly not indicative of why they didn’t get a survey.

Show quote history

I didn't mention finance?

By lending a hand I meant coming to viewings etc, offering advice to the kids buying their first house. I bought my first house at 19 and definitely would have missed a load of stuff if my folks hadn't been there 😅

HectorPlasm · 15/10/2025 15:51

The financing is relevant because a mortgage company would want even a restricted survey surely?

Original poster
AlexisP90 · 15/10/2025 15:56

HectorPlasm · 15/10/2025 15:51

The financing is relevant because a mortgage company would want even a restricted survey surely?

I think they do a "desktop" survey these days rather than an actual inspect the house survey.

Could be wrong, I know they had a mortgage anyway and noone came round to do any kind of house survey.

OP posts:
Pemba · 15/10/2025 16:03

They just don't seem very bright do they? I am surprised they were able to organise themselves a mortgage!

Fancy asking you to intervene with neighbours re parking and parties etc. Grin

MsAdoraBelleDearheartVonLipwig · 15/10/2025 16:14

I knew these would be first time buyers. Who the hell spends £££’s on a property without getting a survey done? 🙈

Seeingadistance · 15/10/2025 16:21

I rent out a house I used to live in. Thankfully through a letting agent as my first tenant seemed to see her landlord as her parent. Things she contacted the agent about included being concerned that the door handle might fall off the back door - there was absolutely nothing wrong with it. And that there was a draught from the kitchen into the living room - agent told her to shut the door and that would stop the draught.

And on a day of torrential rain and flooding she sent the agent a video of water coming in the side of the kitchen window. No attempt to stop it or mop it up. At the time the agent received that video and complaint she was literally bailing water out her office as the road outside had turned into a river in the rainstorm. Tenant got very short shrift from her that day!

24Dogcuddler · 15/10/2025 16:23

We’ve been getting this too but not as bad as the OP.
Again FTB previous renters. They came 4 times to view! Last visit they wanted us to show them how to work everything which we did. They didn’t have a survey either.
He found my DH on Facebook and has been messaging about allsorts. We replied to the last list saying that we are busy renovating our house
( moved in July)
One of the strangest was to ask if a tree in the garden would keep growing! They’d clearly broken a lock on a door that we’d had no problems with for 26 years. Don’t know what they wanted us to do.
Another message yesterday about the alarm. Close to blocking. They don’t know where we live but it’s not that far.

MyAcornWood · 15/10/2025 16:26

I feel quite mean saying this as of course we’ve all been first time buyers but I am so not surprised these are first time buyers 😂 someone who is not very bright (as evidenced by the lack of survey + a history in rented accommodation where the landlord will and does sort this sort of thing for you = this fuckwittery
I am almost disappointed you bloodied them, I wanted to see the reply 😂

AnotherForumUser · 15/10/2025 16:34

MyAcornWood · 15/10/2025 16:26

I feel quite mean saying this as of course we’ve all been first time buyers but I am so not surprised these are first time buyers 😂 someone who is not very bright (as evidenced by the lack of survey + a history in rented accommodation where the landlord will and does sort this sort of thing for you = this fuckwittery
I am almost disappointed you bloodied them, I wanted to see the reply 😂

Ouch. That sounds, even to me when I'm feeling really grouchy, a bit extreme to bloody them. 😄 Great typo though...