We have a property that we have let to a couple for 9 years. They are moving out shortly and have said that all of the crockery and glasses are broken, they replaced the mattress and sofas (there was nothing wrong with either they were brand new and very good quality when they moved in) - they have also broken 2 dining chairs.
They are saying this is wear and tear and have no plans to replace any of it.
What are your thoughts?