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Housing Association - Mutual Exchange issues and bidding

9 replies

Abblehhh · 14/05/2025 21:42

I have been a low banding on the council housing register and waited patiently knowing there were new sites due completion. There wasn’t even a single property in two years to bid on!

The start of April, via homeseeker I was contacted for a mutual exchange in an ideal location (greenspaces, local friends, close family proximity) for myself and we began the process. All my checks have been done, but we were awaiting references for the other tenant to finalise. The people are under occupying and I am in over occupancy, and they’re desperate to move due to my current rent being 50% less as they’re also paying bedroom tax on top.

I emailed the Housing Association to try get this finalised, to be told they were rejecting the mutual exchange temporarily due to being too busy with the new properties. All mutual exchanges on hold. I also then got advised I was being offered one of these new properties - they became available the same day I got my mutual exchange acceptance letter from my landlord. I bid still, incase the tenant pulled out.

I’ve asked so I can make an informed decision, for them to review and let me know if the exchange if feasible and they have refused to look at it until they’ve handed over the new estate. I feel so ungrateful, as either way I will now have a suitable move… but I have believed I am moving into this home for over a month! Both properties are handled by the same housing association, so they’re aware I am an incoming tenant.

Here is where I sound ungrateful - I’m now comparing - If this exchange never came up I’d have been ecstatic and thrilled.

The new build flats lack green space as they’re built in a business development, have open living (vs separate kitchen and living areas of the exchange), are some Sqm smaller, and also say no pets - the other property does accept pets. I have a cat I’ve had 7 years, and I know I could apply for permission with the hope they say yes, but I don’t know if I can justify rehoming my pet if they say no?!

I would reject the offer of the new property to continue the exchange, but the housing association also stated the tenancy type does not give legal right to an exchange and they only permit them where they can/ if it suits them basically…. They offered the tenant a move to the HA’s own smaller property over processing me from an external landlord. So if I reject this move and the HA really do say no to the exchange, I will 1/ be penalised in my banding and low priority after being high in the list, and 2/ be without a really needed move.

There are other HOUSE developments due to finalise next year but I currently share a room with my child and it really disrupts their sleep.

what would you do?? I’ve already escalated this to higher ups but they won’t budge. I don’t know if to accept or reject this offer now :(

OP posts:
ThreeFeetTall · 15/05/2025 07:29

I would get some legal advice. I’m not sure they can reject a MX without a valid reason to do so (there is a list of reasons, eg rent arrears etc) they can’t just say they are too busy!

also I would check what sort of tenancy the new build offer is, sounds a bit strange that you can’t do a MX by right, check it is not an ‘affordable rent’ property which might only give 5 year tenancy not a lifetime one.

Star81 · 15/05/2025 07:33

Could Shelter maybe help you ?

Sunshineandrainbow · 15/05/2025 07:38

I don't have any real advice but seems bonkers they can't sort the exchange.

Advice from shelter is a good shout

Good luck with it all, I know how you feel as shared with DD till she was 13 and then I went to the lounge, not easy.

watchuswreckthemic · 15/05/2025 07:48

Id accept. If you need to move you need to move. I know the situation is frustrating but you will achieve a secure tenancy and space for your child.

Abblehhh · 15/05/2025 18:17

I confirmed today, that if I reject the property I will be moved to a band 4, have to wait 12 months for it to be reviewed again. Which could be then another two years of waiting.

but the new tenancy also means I have to rehome my cats.

So it is just a huge risk, hoping they will accept the mutual exchange :( the tenants were originally a child, who’s parent was rehoused due to medical need, but they got assigned the property as an adult to remain - so I think their tenancy is a bit different. I’ve been told a main issue with the exchange is they can’t do a transfer, it’d be an entirely new tenancy agreement

OP posts:
mumofoneAlonebutokay · 15/05/2025 18:21

Is it L&Q? They're a nightmare. If it is with them, exchanges do take a long time to complete, if it's approved

I echo the previous comments re contacting shelter

Will you have a garden at the new place? As long as you're a considerate neighbour, I think you'll be able to keep your cats. Maybe keep them as indoor cats for the first year ❤️

Abblehhh · 15/05/2025 21:23

mumofoneAlonebutokay · 15/05/2025 18:21

Is it L&Q? They're a nightmare. If it is with them, exchanges do take a long time to complete, if it's approved

I echo the previous comments re contacting shelter

Will you have a garden at the new place? As long as you're a considerate neighbour, I think you'll be able to keep your cats. Maybe keep them as indoor cats for the first year ❤️

Edited

Green Square Accord for both, managed by cooperatives. This is the difference between a first floor flat or a second floor flat. The second floor allows the cats and dogs!

We used to get two chances, where you could reject one property but a second rejection you’d be reduced banding, but now they sanction you if you don’t bid on a property that meets your housing need :(

OP posts:
mumofoneAlonebutokay · 15/05/2025 22:21

Abblehhh · 15/05/2025 21:23

Green Square Accord for both, managed by cooperatives. This is the difference between a first floor flat or a second floor flat. The second floor allows the cats and dogs!

We used to get two chances, where you could reject one property but a second rejection you’d be reduced banding, but now they sanction you if you don’t bid on a property that meets your housing need :(

I think I'd just take the flat girl, and keep your cats indoors for a while

As lovely as the swap sounds, it's not gonna a happen for you, imo, if they're messing you around this much

It sucks for the other party but you have to think of your own family - it looks like this is the most realistic option for you

I'd speak to shelter first though to see where you stand re swapping x

babystarsandmoon · 15/05/2025 22:25

Take the new build offered to you. Exchanges fall through all the time as people will pull out without considering you.

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