Help - please recommend an energy supplier who will replace our RTS meter in time. Not Octopus.

[Whitelight25]

A small house that we are currently selling still has an old RTS electricity meter., ie one of the ones that becomes obsolete on 30 June
When I signed on to the Octopus app in early April, an urgent message said 'book your appointment to have your meter replaced' with a link to a booking system. It didn't work, just gave errors. I tried again several times and a week later rang Octopus to explain the problem. They couldn't book an appointment either but said they would sort it out.
I didn't hear anything, and kept trying the online system which was now only showing appointments in July, but still didn't work. Today I rang them again and they still couldn't book me an appointment, but promised they had raised a complaint and I'd hear back shortly.
I am wondering whether to try to transfer the account to another supplier who would get on with the replacement before 30 June. Could anyone recommend a company who deal efficiently with urgent matters, please?

Just wondering if a reliable energy company exists nowadays. I used to rate Octopus highly but not now…

I share your pain. I did get an appointment -- but they didn't show up! Also Octopus.

British Gas are reliable for things like this and boilers. They have a big push on smart meters. However it is now very close to 30th June so maybe no supplier could do this in time?

I switched to Eon this year. Great so far. App is great to input meter readings; cheapest standard charge for my tariff and being a low user, this was important. Good customer service

Oh heck! What happened next? Are you confident you'll get a new meter in time?

Ecotricity

A friend waited in all day for Octopus last week. They insisted they would turn up, but didn’t.

Can I just point out that the utility companies subcontract much of the meter installation.

Honestly, at this point in time, I'd stick with Octopus - I know you are struggling, but they really are one of the best.

What meters become obsolete in June, please?

If it’s a normal single phase smart meter she needs British Gas would be ok and turn up to fit it. They turned up 2 and I had one phone call just to check from an engineer what smart meter I needed from British Gas. Unfortunately they promised me a 3 phase smart meter repeatedly but only fit single phase smart meters and didn’t tell me for months!

I was going to try octopus now my tariff has run out to get a 3 phase smart meter but I’ll try a different supplier instead

Very old RTS electricity meters. If you have a smart meter you don’t have one.

Thanks. I have an octopus account for our main address and they’ve been great. But terrible over this. Their online meter replacement booking system has not been working for weeks, not even working for them, the staff member who promised to get me a slot weeks ago did nothing. Now they have raised an internal complaint but have declined to say what they are doing to get the meter replaced. So disappointing.

According to the BBC news, over 300,000 homes are still waiting for the switch over and they are unlikely to be completed by the end of June. I have been let down twice by EDF - I assume we just wait and see what happens? No one is answering my emails or responding to calls.

We've been told our gas meter cannot be upgraded to a smart meter due to the pipes coming into the property. How odd.

A little bit of progress here. After another rather desperate email to Octopus and a negative review on Trustpilot, Octopus have said that EDS the meter company have requested a photo of our meter. Could this mean we are closer to getting on their list? Time will tell.

@PeachPumpkin I share her irritation; they did the same to me about six weeks ago, and not a cheep out of them since.

SPaG edit

@Whitelight25 - fingers crossed you might be getting somewhere soon. My latest email to EDF remains unanswered. Luckily, I don’t need any cheap rate heating or hot water until the winter. 😬

they are supposed to provide compensation for not turning to booked appointments