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Council housing query

244 replies

user13842 · 09/03/2025 20:01

When there is a council housing shortage, why do Council’s not manage those living in the homes they have better? For example, I know of someone who lives on their own in a 3-bed council house in my area as their children have now left home. I also know of a family of 4 (2 parents, 2 children) who are living in a small 2 bed council flat. I appreciate this won’t cater for everyone but why do Council’s not routinely check up on who they are housing in what and encourage swaps where appropriate so that everyone is housed according to their needs? Appreciate it isn’t as straightforward as all that but surely it would be relatively easy to create a system to flag suitable swaps when they came up based on regular checks on circumstances.

I also know of a couple who were in council housing for a couple of years despite suddenly earning a lot of money and was very surprised the Council didn’t do regular checks on this to identify those who could afford private renting and move them on for those in need.

OP posts:
healthadvice123 · 11/03/2025 01:06

@Toddlerteaplease but they will have a lifetime tenancy a home for life which is what council houses were
where do you think they should go to a 5th floor flat or what?
they will have paid enough rent to cover the house costs over, there is a lack of suitable properties for people to move to
also maybe they cannot afford it, moving costs, removals , new carpets , decorating new home, maybe making garden nice etc
the answer is to build more suitable housing not force people to move who don’t want to or can’t

healthadvice123 · 11/03/2025 01:15

All the people wanting people to
move and downsize are always those who own their own properties.
throwing people out of their homes goes against what council houses were built for. They are not quite as cheap as they used to be, but for me its the security.not having to move every 18 months.
don’t blame those living in Ha houses blame successive goverments for bot building enough and for allowing houses in many areas to become unaffordable for those to buy. Campaign for more social houses rather than trying to force people out of their homes

healthadvice123 · 11/03/2025 01:28

@sometimesmovingforwards disgusting attitude , not everyone has well paid jobs, peoples situations change sometimes for the better
you do realise council houses were built for those who worked ? Not every country has a fascination with owning a property either. Don’t look down on others , anyone can fall off a pedestal. Your attitude says more about you than the vast majority who work and put a lot in to their council / HA house. Many councils sold to HA , not all who live in HA houses pay social rent, many pay affordable which can still be £1000 a month etc.
read up and learn a little

healthadvice123 · 11/03/2025 01:30

@CrotchetyQuaver your a but behind the times as lifetimes tenancy’s are back and the shorter ones not so common. As where you moving people to when you reassess ? They don’t build enough. Also many councils sold out to HA. In the area I am in hardly any LA own any houses , mostly social housinh

Dogaredabomb · 11/03/2025 01:35

Doggymummar · 09/03/2025 20:46

When my partner's mother died he was given a month to move out, he was 19 and her full-time carer for 5 years, didn't go to school. Fast forward 30 years we are in rented having to move every year or so and his sister lives alone in a four bed council house she had been in for 35 years. It would break her heart to leave, but I find it off she has so much space and security

I think if he had been supported by a solicitor he would have been rehoused to a one bed. But he was 19 and grieving.

Dogaredabomb · 11/03/2025 01:48

Well, people aren't lego pieces.

In a good quality council estate people tend to be very static for generations and invest in the community. They keep their homes and gardens well and invest time, money and effort into maintaining the property. Move people frequently and they won't invest or give a shit.

Dogaredabomb · 11/03/2025 01:54

All second homes should be seized and turned into social housing. No one needs more than one property.

sashh · 11/03/2025 03:36

They do. And they offer cash for people to down size. If you are on benefits you will be paying over the odds for a 3 bedroom place.

Councils even pay people to move towns sometimes, I'm in Wolverhampton, a few years ago we had an influx of people from London. They usually swapped a flat for a house with at least the same number of bedrooms eg a 3 bed flat for a 3 bed house with a garden.

My next door neighbour downsized from a 3 bed house to a 2 bed bungalow, he had lived his whole life in the next street, his father still lived there, as @Dogaredabomb said lots of people like to live in the same area.

Council estates are one of the few places that actually have communities.

Toddlerteaplease · 11/03/2025 06:06

@healthadvice123 yes they should mine once they don't need a large house.

CoffeeCup14 · 11/03/2025 06:37

urbanbuddha · 11/03/2025 00:41

Existing Council/housing association rents have been falling in real terms for a long time.

The service charges have been rising at the same time.

It is the corruption within Housing Associations which needs to be addressed and tackled.

What corruption is going on in housing associations? Do you have evidence of it?

Wishyouwerehere50 · 11/03/2025 12:38

JenniferBooth · 10/03/2025 14:32

This THIS is the truth. I recently had a new front door fitted to my flat. Suppossed to be a fire door which is suposed to self close. It doesnt yet my old one did. It has a gap underneath. The old one didnt.
The first door did what it was supposed to (self closed in four seconds) but i had a letter saying our tenancy agreement was under threat if we didnt let the "contractors" fit this new door.

Now when they do the next inspection it wont pass so they will be back and forth earning ££££££££ for each call out.

If this is replicated elsewhere that means working tenants @user13842 will then have to keep taking time off work. You cant go to work with your front door off.

This is just one example. There are loads more. I would love to know how many working tenants have actually LOST jobs due to the ineptness of HAs Bet this is one survey they will never do!

I am so so lucky with mine. They've been amazing. I tell them regularly.

But my older neighbour, she is not as able to fight and advocate for herself. She's living in filthy mould invested hell.

It's not right it's this way. I try not count my chickens.

My worst experience was supporting vulnerable people in one job of mine. The behaviour of certain private landlords was just appalling. Tight fisted, greedy and disgraceful behaviour.

MidnightMeltdown · 11/03/2025 12:45

Agree. The system is outdated and not fit for purpose. They should reassess and move people to one bed apartments once kids are gone.

MidnightMeltdown · 11/03/2025 13:38

LooDarkness · 10/03/2025 04:56

I work in local government in the SE.

Apart from anything else, there is just no money in the pot. Our council's housing stock from the 50/60/70s is largely falling apart, windows are blown, places dripping with condensation and mould. We reached a point some time last year where we had to decide which repairs took priority to be able to manage the budget and that money is mostly going on emergency repairs for heating, water and absolutely crucial maintenance.

We certainly can't afford to do anything much to the many empty properties- some of which are completely uninhabitable. We prioritise the ones we can make liveable with the least amount of work.

We also have the problem of planning. This is a small, congested town and building new properties ( apart from the cost - budget only runs to a few each year)- planning applications are a nightmare. No one wants council properties built near them so they get overturned at every turn.

The department I work in is hugely understaffed. There's no money for more jobs to be created, we've got people on temp contracts to help get us through busy times but that's all. We deal with thousands of calls each week - mostly about the housing situation.

We need as a country to spend absolutely billions on housing to sort the situation out as it stands and that just won't happen so we will continue to limp from year to year patching things up as best we can.

Yet people in council housing are claiming that they are paying for their housing and not being subsidised by the tax payer.

The rent paid by social tenants should cover the cost of maintaining the properties. The system should be self sufficient. If it's not, then they aren't paying enough for their housing.

MidnightMeltdown · 11/03/2025 13:40

BurntBroccoli · 10/03/2025 07:49

Social housing rent values are actually a more realistic price of what rents should be. Private rents should be capped. If landlords don't like it they need to sell which would release more homes into the system and reduce prices.

In turn more social housing should be built which should cause a collapse in the buy to let rental market.

They're not though, because councils can't afford to maintain the properties with the rent they are getting.

MidnightMeltdown · 11/03/2025 13:48

SnoopysHoose · 10/03/2025 10:38

@Psychologymam
It's not free housing, tenants pay rent, council tax.
People really need to get rid of this attitude that SH is only for the poor and in need.
Anyone can apply for it and be allocated it.
I know teachers, nurses, who have SH tenancies, nobody would give up a secure home to move to overpriced inspected private lets, also very few ppl can afford huge deposits to buy.

It's not the 1950s anymore. Anyone can apply, but most stand virtually no chance of being allocated it. It is allocated based in need. The system needs to be updated accordingly.

MidnightMeltdown · 11/03/2025 13:53

OneAmberFinch · 10/03/2025 13:29

The fact that so few people are able to access social housing (I'm in London fwiw) sets up this sort of lottery where there are a few people who win it for life while others are left out on their own. The former group usually act like "why would you be so dumb as to pay overinflated private rents" completely ignoring their absolute privilege to live in central London for peanuts.

If I could change one thing about London SH it would be to move it from the borough councils: it does not make sense, point blank, to have SH in zone 1 London, under the current rules which prioritise people in need rather than, say, NHS surgeons needing to be in early for shifts or something.

It's not a lottery though, because not everyone stands an equal chance of winning. It is allocated based on need, and therefore that 'need' should be continually assessed.

SnoopysHoose · 11/03/2025 15:34

@MidnightMeltdown
Where I live , the local
council are currently refitting kitchens, doors and windows and have rough casted & reroofed most houses.

Fishandchipsareyum · 11/03/2025 15:45

I don't know what to say but I do know my next door neighbour ( council , we own) has been housed in a 2 bedroom upstairs/ downstairs house and he lives alone.

Because he has kids he was given that. Kids don't come much. They are older/ teens And never stay long on the odd occasion I see them.

Me and my family are crammed in same size house , it's all we can afford. Oh and he doesn't even work due to mental health and smokes drugs so place stinks.

But... it is ... what it is. I'd love to have been given a council house but never " had priority " ended up buying an ex one and hate the ares . Neighbours have turned it into a dump on all sides. Mix of council and private / rental.

JenniferBooth · 11/03/2025 16:08

urbanbuddha · 10/03/2025 14:57

Now when they do the next inspection it wont pass so they will be back and forth earning ££££££££ for each call out.

This seems to be the way all HAs operate - the money gets spent but it’s disappearing into back packets and the buildings fall further into disrepair. No wonder the HAs have to charge so much for their shared ownership properties.
And then there’s the service charges…

It’s next to impossible to raise a complaint with the Ombudsman, so the whole situation is just a festering mess.

Our Horizon!!!

"OneSanctuary SAP is the name of a multi-million pound software system brought in by Sanctuary in 2016, designed for use by all areas of the business. It has been an unmitigated failure, and is a huge drawback of working for this company.
The issues caused by SAP are staggering and difficult to keep track of. Because SHA tried to implement SAP in a cost effective manner, they ended up vastly under-investing in critical elements. There is no tailoring of the generically presented system ('vanilla SAP'), which is an issue as social housing is a unique environment from a service delivery and CRM perspective, whereas vanilla SAP is more geared towards providing a solution for manufacturing industries. Thus, the system uses corporate nonsensical buzzwords and methods of handling accounts which absolutely do not reflect industry practice.
Here are just some examples of the more specific issues faced by staff:
No rent statements have been issued since it was implemented in August 2016, and if a resident insists on a rent statement it has to be prepared manually in a spreadsheet
The rent and calculations for accounts are hard to use, and often completely wrong. Mostly because the system was never designed to understand housing benefit payments, and this has a very convoluted workaround which a computer cannot make sense of.
SAP cannot interface with Local Authorities Housing benefit systems so payments are missed, lost or misattributed
Direct debits do not work reliably, and for a long time following the implementation did not work at all. Front line staff are now preferring standing order.
The front end system of SAP requires far more testing and money spent on it. Each customer account is a total mess of information, with no discernible way to separate notes left between differing departments, with information left by staff often going into the wrong account entirely. This needs looking at as from a compliance (DPA) point of view the breaches are serious
From a usability point of view, the view of a customers account within SAP CIC does not display appropriate information to the user (as stated before this is likely because the system was never designed to be used by a HA) and the user often has to go trawling around back end systems to find obviously relevant data (e.g tenancy start date, account balance, property type etc). This is a seemingly minor but considerable waste of resources"

JenniferBooth · 11/03/2025 16:12

CoffeeCup14 · 11/03/2025 06:37

What corruption is going on in housing associations? Do you have evidence of it?

the postmasters had evidence dear. Didnt stop them going to prison did it!!!!

JenniferBooth · 11/03/2025 16:20

SnoopysHoose · 11/03/2025 15:34

@MidnightMeltdown
Where I live , the local
council are currently refitting kitchens, doors and windows and have rough casted & reroofed most houses.

Hope their scaffolders are more careful than they are at my friends

CoffeeCup14 · 11/03/2025 16:21

That's not corruption though. It's incompetence. It's wasteful and it's poor sustems implementation, and it's very annoying. But it's not corruption. Corruption would be where someone is deliberately profiting from it, and I can't see that happening in your post.

There are areas of social housing provision which are susceptible to fraud and corruption, but that doesn't mean it's actually happening. I'm interested in whether people have specific examples of corruption which is actually happening, as opposed to the general belief that there are brown envelopes and backhanders going on.

JenniferBooth · 11/03/2025 16:26

That's not corruption though. It's incompetence. It's wasteful and it's poor sustems implementation, and it's very annoying. But it's not corruption. Corruption would be where someone is deliberately profiting from it, and I can't see that happening in your post

Would you call what happened to the postmasters corruption. They were accused of stealing money that they havent.

Sanctuary tenants were/are accused of not paying rent when they did.
Post Office pretended there was nothing wrong with Horizon
Sanctuary Housing pretend there is nothing wrong with their system.

Oh hang on a min There hasnt been an ITV drama made about it yet so it cant be classed as corruption till then MY BAD!!!!!!!!!!!!!!!!

spicemaiden · 11/03/2025 17:35

Genuinely aghast that there are some here who think council housing is 'subsidised' and also aghast at how utterly patronising and offensive some of you are.